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Distribution Center Help Desk

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Fastenal

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Location:
United States , Edwardsville

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Working as Full-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks, and/or resolving discrepancies.

Job Responsibility:

  • Operating computer programs, RF scanners, and printers to label product
  • Assisting branches with product related questions or issues by phone, email or online support
  • Performing quality checks verifying product descriptions and quantities match
  • Locating orders in the warehouse
  • Learning and understanding various department functions
  • Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures
  • Retrieving product for walk in customers at our distribution center
  • Maintaining the cleanliness and organization of work area
  • Complying with health, safety and sustainability rules and expectations
  • Participating in activities and programs that help the company achieve health, safety and sustainability objectives
  • Learning and assisting other departments within the distribution center
  • Learning, passing, and practicing various environmental health and safety trainings

Requirements:

  • Prior administrative/customer service experience OR industry experience and product knowledge
  • Proficient written and oral communication skills
  • Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy
  • Proficient using Microsoft Office Suite
  • Highly motivated, self directed and customer service oriented
  • Demonstrate strong math aptitude, attention to detail and sense of urgency
  • Exhibit strong problem solving, deductive reasoning and decision making skills
  • Learn and perform multiple tasks in a fast paced environment
  • Work independently as well as in a team environment
  • Willingness to work a flexible schedule/extra time as needed
  • Demonstrate our core values of ambition, innovation, integrity and teamwork
  • Lift, slide and lower packages that typically weigh 25-50lbs and may weigh up to 100lbs
  • Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
What we offer:
  • Health Insurance
  • Life Insurance
  • Long Term Disability Insurance
  • Dental Insurance
  • Paid vacation
  • Sick leave
  • Holidays
  • 401(k) with employer contribution

Additional Information:

Job Posted:
May 15, 2026

Expiration:
May 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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