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Fastenal Logo Fastenal · Office Administration

Distribution Center Help Desk

United States, Edwardsville · Job Posted May 29, 2026
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Job Description

Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Full-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks, and/or resolving discrepancies. Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees. We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. This is an entry-level position based out of our distribution center located at 9911 Woodend Rd, Edwardsville, KS 66111. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

Job Responsibility

  • Operating computer programs, RF scanners, and printers to label product
  • Assisting branches with product related questions or issues by phone, email or online support
  • Performing quality checks verifying product descriptions and quantities match
  • Locating orders in the warehouse
  • Learning and understanding various department functions
  • Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures
  • Retrieving product for walk in customers at our distribution center
  • Maintaining the cleanliness and organization of work area
  • Complying with health, safety and sustainability rules and expectations
  • Participating in activities and programs that help the company achieve health, safety and sustainability objectives
  • Learning and assisting other departments within the distribution center
  • Learning, passing, and practicing various environmental health and safety trainings

Requirements

  • Prior administrative/customer service experience OR industry experience and product knowledge
  • Proficient written and oral communication skills
  • Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy
  • Proficient using Microsoft Office Suite
  • Highly motivated, self directed and customer service oriented
  • Demonstrate strong math aptitude, attention to detail and sense of urgency
  • Exhibit strong problem solving, deductive reasoning and decision making skills
  • Learn and perform multiple tasks in a fast paced environment
  • Work independently as well as in a team environment
  • Willingness to work a flexible schedule/extra time as needed
  • Demonstrate our core values of ambition, innovation, integrity and teamwork
  • Lift, slide and lower packages that typically weigh 25-50lbs and may weigh up to 100lbs
  • Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

What we offer

  • Health Insurance
  • Life Insurance
  • Long Term Disability Insurance
  • Dental Insurance
  • Paid vacation
  • Paid sick leave
  • Paid holidays
  • 401(k) with employer contribution
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