Distribution Center Customer Service Associate

• Reviews and corrects coding for bills from HQ
• Processes for correcting EDI or keys receipt of parts for incoming freight
• Runs reports and reviews " old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock
• Writes checks at DC and maintains manual check log
• Performs end of day accounting for stores and the transferring of funds from local bank account to HQ's bank account. Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip). Investigates credit card disputes. Answers cash on demand calls by accessing store's AR to get true total of stores purchases
• Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item
• Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email
• Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities
• Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ
• Reconciles the bank account that all deposits go in to from local depository account to HQ's bank account
• Processes local non-NAPA supplier's item that will be keyed as a SPOM order
• Keys class credit (parts coming back to DC) manually for stores as needed
• Checks nightly billing report to ensure store has placed an order. Calls store to check if order was placed but did not go through
• Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores
• Ensures orders are completed that are keyed and purchased as factory special order from suppliers
• Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired
• Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists
• Generates weekly reports such as stockroom received but didn't " scan ship" product and customer potentially received product but did not get billed
• Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores. Corrects rebate errors daily
• Processes updated storefront with bulletins, new stores, etc
• Retrieves and distribute mail. Needs to come from stockroom in a timely manner
• Performs filing as needed
• Resolving orders not transmitted to RADS
• Processes bid proposals
• Processes paperwork to fulfill IBS contract requirements
• Ensures all paperwork and processes followed for items sold outside of US
• Enters data for stock orders for Non-TAMS stores
• Charge stores as needed for class pick up and handling
• Makes claims to carriers for damaged freight
• Issues credit to store for miscellaneous reasons as needed
• Ensures nightly billing process is set up and runs
• Creates manual hard copy of returns for items that do not have a specific AR number to be submitted to the correct supplier for credit issuance

• High School Diploma or equivalent work experience required
• 2 years + of general office / clerical experience
• 1 year of bookkeeping experience
• Must be able to work in a team environment
• Must be detail minded
• Must be able to problem solve
• Must be able to make decisions
• Must have excellent phone skills
• Must have great communication skills
• Must have complaint handling skills
• Able to speak clearly and listen attentively
• Must be self-motivated
• Must have clear handwriting skills
• Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence
• Must demonstrate professional business etiquette
• Must know Internet Explorer/web navigation
• Must know PC's / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats)
• Must know Outlook
• Must know Microsoft Excel (basic formulas and workbook set up)
• Must know Microsoft Word (including object insertion)
• Must know office equipment (copying, scanning)
• Regularly required to sit use hands to finger, handle, or feel reach with hands and arms and talk or hear
• Occasionally required to stand, walk and stoop, kneel, crouch, or crawl
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus

• JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus
• Document management systems experience is a plus

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement