Disrepairs Supervisor

• Lead and manage the end-to-end process for housing disrepair claims, ensuring timely and compliant resolution
• Conduct property inspections to assess the validity and scope of claims
• Coordinate repair works with supervisors, planners, contractors, and surveyors, ensuring quality and completion within deadlines
• Liaise with legal teams, clients, and residents to provide clear communication and documentation on case progress
• Monitor costs, budgets, and productivity across disrepair works, identifying opportunities to improve efficiency
• Ensure all records, reports, and certifications meet legal, contractual, and H&S standards
• Implement preventative measures and service improvements to reduce disrepair cases
• Promote a customer-first approach, maintaining professionalism and empathy in all resident interactions
• Support the development of operatives and apprentices through coaching and quality checks
• Produce regular updates and reports for senior management on case volumes, risks, and trends

• Proven experience in housing disrepair, maintenance supervision, or building inspection
• Sound understanding of housing law, disrepair regulations, and repair obligations
• Strong organisational and problem-solving skills, with a calm, practical approach
• Ability to liaise confidently with residents, clients, and legal representatives
• Knowledge of health and safety regulations and social housing standards
• Proficient in IT systems (e.g., job management software, Excel, reporting tools)
• Full UK driving licence and willingness to travel to sites

Relevant qualification in housing, property management, or construction (desirable)

• Competitive annual salary
• Company van and fuel card for work purposes
• 25 days’ annual leave + bank holidays
• Up to £2,000 colleague referral fee
• Long-service awards at key milestones
• Perkbox – discounts on coffee, cinema, travel and wellbeing
• 1 paid volunteer day each year
• Ongoing training, support and progression, Axis promotes from within