Disputes Resolution Specialist Job at Cash App (Manchester)

Dispute Resolution Specialist

Join a movement in which everyone can win. We started a movement in which everyo...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Tertiary qualifications and/or equivalent industry experience (CIO, FOS or AFCA)
Proven background in Customer Service, Complaints Handling and Dispute Resolution
Proven experience in conflict resolution and strong problem solving abilities
A Customer-focused approach and someone who enjoys critical thinking
Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies.
A Strong ability to multi-task and work under time constraints to meet deadlines with excellent attention to detail and accuracy.
Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to external dispute bodies.
A passion for Afterpay!

Job Responsibility

Investigate, manage and resolve escalated and complex customer and merchant disputes, in accordance with the complaints policy.
Provide support to the Customer Service team for escalated complaints, where first and second level resolution team members have not been able to resolve.
Provide input into Afterpay's Internal Dispute Resolution (IDR) responses to resolve complaints
Prepare detailed, logical and well explained External Dispute Resolution (EDR) responses to AFCA, other dispute resolution bodies and consumer advocacy groups
Prepare reporting for stakeholders on complaint volumes, complaint categories and insights for both internal and external dispute resolution.
Analyse complaint data, report on trends to the business, and make recommendations to improve processes.
Manage multiple dispute cases simultaneously and in an efficient manner
Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved.

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Disputes/Chargeback Resolution Specialist

We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help s...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

A Disputes Subject Matter Expert with demonstrable experience working in a regulated, financial services environment
A strong analytical mindset and ability to identify key trends and improvement opportunities
An exceptionally organised individual capable of establishing clear priorities and developing detailed activity schedules within a fast-paced and dynamic environment
A highly effective communicator possessing excellent relationship management skills, fostering effective interaction and collaboration with key stakeholders
A deep understanding of dispute management tools

Job Responsibility

Lead the end-to-end resolution of complex disputes, including representments, pre-arbitrations, and arbitration submissions, while ensuring full compliance with regulatory requirements and card-scheme rules
Serve as the primary subject matter expert and escalation point for high-risk, sensitive, or unresolved cases requiring advanced judgment and expertise
Conduct deep investigative analysis of transactions, fraud patterns, merchant behaviors, and systemic dispute drivers to strengthen fraud prevention and operational controls
Partner cross-functionally with Product, Engineering, Risk, and Customer Support teams to enhance workflows, improve dispute accuracy, and elevate the customer journey
Support leadership by contributing to process documentation, operational playbooks, and performance metrics that drive quality, consistency, and efficiency, and may also involve providing mentorship and training to junior dispute officers
Develop or support training materials for front-line customer service teams to ensure proper dispute intake and clear, accurate guidance for cardholders
Handle escalated verbal and written cardholder complaints, offering clear, transparent, and compliant explanations of the dispute process, regulatory requirements, and outcomes

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Tax Resolution Specialist

We are seeking a highly skilled and experienced Tax Resolution Specialist to joi...

Location

United States , Gaithersburg

Salary:

60000.00 - 120000.00 USD / Year

Lanigan Ryan

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance, or related field
Minimum of 5 years of relevant experience in tax resolution or controversy
Knowledge of the IRS collection process and common tax issues faced by individuals and businesses
Familiarity with IRS e-Services and other relevant online tax systems
Excellent communication and negotiation skills

Job Responsibility

Review and respond to IRS and state tax notices
Develop strategies for resolving tax disputes, including negotiating payment plans, offers in compromise, and penalty abatements
Conduct in-depth research using resources such as IRS publications, tax code, and court rulings
Analyze and interpret complex tax laws and regulations
Represent clients during tax audits and appeals
Collaborate with other team members to ensure comprehensive client service
Complete interest or penalty calculations
Maintain a strong knowledge of federal and state tax laws and regulations

What we offer

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Long-term disability insurance
Paid time off
Parental leave
Professional development assistance

Fulltime

Construction Disputes Senior Associate

A top 50 leading UK law firm is seeking a talented Senior Associate to join thei...

Location

United Kingdom , Greater London

Salary:

95000.00 - 120000.00 GBP / Year

Douglas Scott

Expiration Date

Until further notice

Requirements

A strong academic background and at least 4 years of PQE in construction disputes or professional indemnity claims
Experience in policy interpretation and a solid understanding of court and dispute resolution processes
Excellent drafting, negotiation, and communication skills
A proactive, team-focused approach and an enthusiasm for client engagement and business development

Job Responsibility

Defend professional indemnity claims against construction professionals, main contractors, and other professionals
Advise clients on insurance policy coverage and interpretation, including complex wording issues
Provide specialist advice on claims defense strategies and scope of policy cover
Work closely with experienced partners and a dynamic team in a collaborative environment

What we offer

A competitive salary and comprehensive benefits package
Recognition as one of the UK’s best workplaces for over 20 years, with Platinum Investors in People status
Opportunities for professional growth, flexible working arrangements, and a strong emphasis on work-life balance
A firm-wide commitment to diversity, sustainability, and innovation

Fulltime

Construction Disputes Senior Associate

A top 50 leading UK law firm is seeking a talented Senior Associate to join thei...

Location

United Kingdom , Greater London

Salary:

95000.00 - 120000.00 GBP / Year

Douglas Scott

Expiration Date

Until further notice

Requirements

A strong academic background and at least 4 years of PQE in construction disputes or professional indemnity claims
Experience in policy interpretation and a solid understanding of court and dispute resolution processes
Excellent drafting, negotiation, and communication skills
A proactive, team-focused approach and an enthusiasm for client engagement and business development

Job Responsibility

Defend professional indemnity claims against construction professionals, main contractors, and other professionals
Advise clients on insurance policy coverage and interpretation, including complex wording issues
Provide specialist advice on claims defense strategies and scope of policy cover
Work closely with experienced partners and a dynamic team in a collaborative environment

What we offer

A competitive salary and comprehensive benefits package
Recognition as one of the UK’s best workplaces for over 20 years, with Platinum Investors in People status
Opportunities for professional growth, flexible working arrangements, and a strong emphasis on work-life balance
A firm-wide commitment to diversity, sustainability, and innovation

Fulltime

Construction Disputes Senior Associate

A top 50 leading UK law firm is seeking a talented Senior Associate to join thei...

Location

United Kingdom , Greater London

Salary:

95000.00 - 120000.00 GBP / Year

Douglas Scott

Expiration Date

Until further notice

Requirements

A strong academic background and at least 4 years of PQE in construction disputes or professional indemnity claims
Experience in policy interpretation and a solid understanding of court and dispute resolution processes
Excellent drafting, negotiation, and communication skills
A proactive, team-focused approach and an enthusiasm for client engagement and business development

Job Responsibility

Defend professional indemnity claims against construction professionals, main contractors, and other professionals
Advise clients on insurance policy coverage and interpretation, including complex wording issues
Provide specialist advice on claims defense strategies and scope of policy cover
Work closely with experienced partners and a dynamic team in a collaborative environment

What we offer

A competitive salary and comprehensive benefits package
Recognition as one of the UK’s best workplaces for over 20 years, with Platinum Investors in People status
Opportunities for professional growth, flexible working arrangements, and a strong emphasis on work-life balance
A firm-wide commitment to diversity, sustainability, and innovation

Fulltime

Knowledge Development Lawyer - Commercial Litigation

Are you an experienced Litigation and Dispute Resolution Knowledge Development L...

Location

United Kingdom

Salary:

Not provided

Ampa - Legal & Professional Services

Expiration Date

Until further notice

Requirements

Ideally, you would currently be a fee earner with at least 6+ years PQE at an equally reputable firm with a keen interest in transitioning into a Knowledge Lawyer/PSL role
Technical experience handing high quality dispute resolution work is essential
A solid understanding of and interest in knowledge management
The ability to digest, analyse and succinctly communicate complex issues with clarity to both internal and external clients
Commercial awareness and enthusiasm about business development
First class drafting and communication skills
Experience developing and delivering client and / or in-house training
Highly IT literate, confident user of MS Office and legal and business information systems with experience of SharePoint or similar platforms

Job Responsibility

Working closely with and providing guidance to the Litigation and Dispute Resolution senior leadership team to develop practice and sector-specific knowledge
Keeping on top of all changes to legislation, civil procedure rules and case law that might affect the teams work for clients and disseminating these to the team through updates and training
Supporting the fee earners’ client work with technical legal knowhow, tactical advice and practical application of the law to their matter
Developing and keeping updated team know-how resources such as precedents and checklists (in respect of best practice and changes of law)
Supporting and driving business development initiatives including the launch of products to market for clients
Liaising with fee earners and contributing as required to the production of articles, case studies, briefings, newsletters or other materials for circulation to clients or to be published
Keeping the team up to date on competitors’ offerings and assisting in research required by the team for client delivery and new client opportunities
Identifying training priorities and undertaking relevant training sessions with the team on changes to law, practice and precedents
Identifying and arranging internal and external speakers to deliver specialist training topics
Identify business and client needs for legal technology or other tools to provide cost-effective solutions

What we offer

We embrace agile working and offer a blended approach to where and how we work

Ops Support Specialist 5

The Ops Support Specialist 5 is a Mid entry-level position responsible for provi...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree required

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Disputes Resolution Specialist

Cash App

Location:
United Kingdom , Manchester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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Disputes Resolution Specialist

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Location:United Kingdom , Manchester

Category:Customer Service

Contract Type:Not provided

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Job Description:

Job Responsibility:

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Job Posted:February 21, 2026

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