Disputes Operations Job at OnePay

Disputes Operations & Strategy

The Disputes Operations & Strategy role will manage day to day operations and ex...

Location

United States

Salary:

90000.00 - 140000.00 USD / Year

OnePay

Expiration Date

Until further notice

Requirements

5+ years as an operations leader in the disputes/fraud space
Experience managing large back office operations and BPO vendors
Working knowledge of industry best practices (fraud & disputes lifecycle) and network rules and chargeback processes (Mastercard)
Working knowledge of regulatory requirements (Regulation E and Regulation Z)
Comfortable managing competing priorities and urgent requests
An act-like-an-owner mentality
A high level of integrity and ability to manage sensitive information
Self-motivated, analytical thinker with exceptional attention to detail

Job Responsibility

Managing daily back office operations for disputes workflows across debit and card products
Being a subject matter expert who can review and resolve escalations that require advanced investigations
Identifying opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency
Performing root cause analysis when issues arise and creating quick workarounds while driving permanent solutions
Working with internal stakeholders to understand upcoming product launches/changes and potential impacts to dispute processing
Delivering on operational strategy initiatives and optimizing case management systems
Communicating plans, progress, and decisions to internal stakeholders and executives
Additional duties as assigned by leadership

What we offer

Offers Equity

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is a Mid entry-level position responsible for provi...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree required

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Equal opportunity employer
Best-in-class benefits
Work-life balance

Fulltime

Managed Care Senior Manager

Corporate level manager responsible for deploying and contributing to strategic ...

Location

United States , Fort Lauderdale

Salary:

Not provided

Memorial Healthcare System

Expiration Date

Until further notice

Requirements

Bachelors
Five (5) years contracting experience with three (3) years contracting for hospital, professional services, ancillary facilities or specialty networks

Job Responsibility

Execute, contribute and manage complex legal, financial and operational contract language negotiations in concert with the Director of Managed Care or independently as applicable to the negotiation
Execute contracting strategies for all service lines in Memorial Hospitals, MHS employed physicians, transplant programs, and ancillary services of the fully integrated healthcare delivery system and its joint owned or joint ventured entities for fee for service and value based arrangements
Direct and analyze financial performance, reports and models, quality metrics and cost savings for negotiations with national and regional payors
Plan and monitor activities of staff and team members including hiring, orienting, training, mentoring, continuing education, evaluating, coaching and disciplinary actions
Enhance, estimate and preserve net revenues
Assure financial viability of contracts through financial analysis and forecasting in conjunction with Financial Analyst(s), contract negotiations and issue resolution
Execute strategies and guides operations to protect and build market share
Interface with managed care plans on claim reconciliations, trended issues and operational projects
Determine root cause and seek resolution
Evaluate payor assessments of overpayments and effectively dispute or resolve for settlement

Fulltime

Customer Service Manager

Entry level management position that is responsible for leading and assisting wi...

Location

China , Changsha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Understands employee positions well enough to perform duties in employees' absence
Supports daily Front Desk shift operations
Handles complaints, settling disputes, and resolving grievances and conflicts
Observes staffing levels to ensure that guest service, operational needs and financial objectives are met
Supports training of staff on adherence to all credit policies and procedures
Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations
Complies with loss prevention policies and procedures

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Supporting management of Front Desk team including Bell/Door Staff, Switchboard and Guest Services/Front Desk
Supporting progress toward guest services and front desk goals
Ensuring exceptional customer service
Supporting implementation of customer recognition/service programs
Supporting handling of human resource activities
Performing all duties at the Front Desk as necessary

Fulltime

Collections and Deductions Analyst

This role is responsible for researching and reconciling customer disputes, paym...

Location

United States , Remote

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Broad training in fields such as business administration, accountancy, generally obtained through completion of a four-year Bachelor’s degree program
Associate Degree in Accounting or Finance, but Bachelor's Degree preferred
5 years of A/R software experience for large corporations such as SAP, Oracle, etc
5 years minimum of A/R Dispute resolution experience in a large organization, working with vendor portals
5 years minimum of Cash Application research and analysis
Must have Advanced Excel skills: writing advanced formulas, Pivot Tables, V-lookups, etc.
5 years of experience working with functional groups and different level of employees throughout the organization to achieve business results effectively and professionally
5 years following GAAP and SOX requirements in a publicly traded company
Ability to work in a global team environment

Job Responsibility

Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity
Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy
Track and evaluate past due A/R accounts to reduce the risk of credit exposure
Evaluate credit worthiness of accounts and determine proper account order hold or releases
Ability to research cash application matters on customer account
Evaluate aged items for bad debt write off and refund analysis
Perform offsetting adjustments to ensure customer account balances are properly stated
Contact customers to secure payment on overdue balances, issues resolution on open items
Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable
Maintain a strong cross functional communication with Sales, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary

What we offer

Medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities

Fulltime

Dispute Specialist

As a Dispute Specialist, you will be part of the FinCrime function, supporting t...

Location

Czech Republic , Prague

Salary:

589000.00 - 813500.00 CZK / Year

Mews

Expiration Date

Until further notice

Requirements

Fluent English communication skills, both written and verbal
Previous experience in payments, chargebacks, fraud operations, customer operations, or a similar operational environment
Strong organisational skills with high attention to detail and the ability to manage multiple tasks effectively within a structured workflow
Ability to interpret internal guidelines, procedures, and technical information accurately
Analytical mindset with willingness to develop knowledge of card scheme rules, regulatory expectations, and dispute management processes
Working knowledge of Visa and Mastercard dispute stages, evidence requirements, and key deadlines
Confidence using PSP portals and internal dispute tooling within a high-volume operational environment
Experience with SQL, Python, PowerBI or other analysis tool are a plus
Comfortable using AI tools to improve efficiency, such as summarising cases, drafting communication, analysing trends, or automating repetitive tasks

Job Responsibility

Manage the end-to-end handling of payment disputes, including case review, evidence preparation, and submission in accordance with card scheme requirements and internal procedures
Maintain an assigned dispute queue aligned with scheme timelines, progressing cases efficiently while ensuring accuracy, quality, and compliance standards
Maintain audit-ready case documentation, including clear case notes, evidence rationale, and adherence to internal retention and escalation guidelines
Communicate with merchants to explain dispute processes, request supporting documentation, and provide clear, timely updates throughout the case lifecycle
Identify potential risks, recurring issues, or process gaps during daily case handling and escalate complex or unusual situations when appropriate
Support basic analysis of dispute trends and contribute to reporting activities that help improve workflows and prevention strategies
Collaborate cross-functionally to resolve disputes effectively
Participate in peer calibration, template improvements, or SOP updates where relevant to daily workflows
Maintain awareness of updates to dispute processes, card scheme rules, and internal policies
Independently progress and close standard dispute cases in line with established procedures and evidence standards

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly 'EDGE' time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)

Fulltime

In-House Counsel

Our client is looking to fill the role of In-House Counsel. Compensation: Base s...

Location

United States

Salary:

150000.00 - 200000.00 USD / Year

Solomon Page

Expiration Date

Until further notice

Requirements

Must be fully admitted to at least one U.S. state bar and authorized to practice law at the time of hire
At least one year of experience in the legal industry is required

Job Responsibility

Commercial Contracts & Transactions
Corporate Governance & Equity
AI-Augmented Legal Operations
Regulatory & Compliance
Litigation & Dispute Management

What we offer

Equity
Bonus
Full Benefits

Fulltime

Select Country

Disputes Operations

OnePay

Location:
United States

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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Disputes Operations

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Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 21, 2026

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