Disputes Operations Job at OnePay

New

Disputes Operations & Strategy

The Disputes Operations & Strategy role will manage day to day operations and ex...

Location

United States

Salary:

90000.00 - 140000.00 USD / Year

OnePay

Expiration Date

Until further notice

Requirements

5+ years as an operations leader in the disputes/fraud space
Experience managing large back office operations and BPO vendors
Working knowledge of industry best practices (fraud & disputes lifecycle) and network rules and chargeback processes (Mastercard)
Working knowledge of regulatory requirements (Regulation E and Regulation Z)
Comfortable managing competing priorities and urgent requests
An act-like-an-owner mentality
A high level of integrity and ability to manage sensitive information
Self-motivated, analytical thinker with exceptional attention to detail

Job Responsibility

Managing daily back office operations for disputes workflows across debit and card products
Being a subject matter expert who can review and resolve escalations that require advanced investigations
Identifying opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency
Performing root cause analysis when issues arise and creating quick workarounds while driving permanent solutions
Working with internal stakeholders to understand upcoming product launches/changes and potential impacts to dispute processing
Delivering on operational strategy initiatives and optimizing case management systems
Communicating plans, progress, and decisions to internal stakeholders and executives
Additional duties as assigned by leadership

What we offer

Offers Equity

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is a Mid entry-level position responsible for provi...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree required

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Equal opportunity employer
Best-in-class benefits
Work-life balance

Fulltime

Customer Service Manager

Entry level management position that is responsible for leading and assisting wi...

Location

China , Changsha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Understands employee positions well enough to perform duties in employees' absence
Supports daily Front Desk shift operations
Handles complaints, settling disputes, and resolving grievances and conflicts
Observes staffing levels to ensure that guest service, operational needs and financial objectives are met
Supports training of staff on adherence to all credit policies and procedures
Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations
Complies with loss prevention policies and procedures

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Supporting management of Front Desk team including Bell/Door Staff, Switchboard and Guest Services/Front Desk
Supporting progress toward guest services and front desk goals
Ensuring exceptional customer service
Supporting implementation of customer recognition/service programs
Supporting handling of human resource activities
Performing all duties at the Front Desk as necessary

Fulltime

New

Collections and Deductions Analyst

This role is responsible for researching and reconciling customer disputes, paym...

Location

United States , Remote

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Broad training in fields such as business administration, accountancy, generally obtained through completion of a four-year Bachelor’s degree program
Associate Degree in Accounting or Finance, but Bachelor's Degree preferred
5 years of A/R software experience for large corporations such as SAP, Oracle, etc
5 years minimum of A/R Dispute resolution experience in a large organization, working with vendor portals
5 years minimum of Cash Application research and analysis
Must have Advanced Excel skills: writing advanced formulas, Pivot Tables, V-lookups, etc.
5 years of experience working with functional groups and different level of employees throughout the organization to achieve business results effectively and professionally
5 years following GAAP and SOX requirements in a publicly traded company
Ability to work in a global team environment

Job Responsibility

Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity
Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy
Track and evaluate past due A/R accounts to reduce the risk of credit exposure
Evaluate credit worthiness of accounts and determine proper account order hold or releases
Ability to research cash application matters on customer account
Evaluate aged items for bad debt write off and refund analysis
Perform offsetting adjustments to ensure customer account balances are properly stated
Contact customers to secure payment on overdue balances, issues resolution on open items
Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable
Maintain a strong cross functional communication with Sales, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary

What we offer

Medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities

Fulltime

Manager of Customer Advocacy

This role supports the organization by managing and handling, for all company br...

Location

United States , Tulsa

Salary:

Not provided

avis budget group

Expiration Date

Until further notice

Requirements

High School diploma required
Bachelor’s degree is preferred
Car rental industry experience /ABG experience is preferred
Minimum of 5 years of customer service/contact center experience
5 or more years of management experience in a similar business operation
Strong leadership, customer service, decision making, and problem-solving skills
Strong analytical and organizational skills
Proficient PC skills, including MS Word, Excel, Outlook, and PowerPoint
Ability to work with all levels of management throughout ABG globally
Ability to manage confidential situations that require “attorney-client privilege” treatment

Job Responsibility

Initiate investigations to determine root cause of potential/actual legal allegations
Partner with all levels of organization/management to gather data and facts related to the allegations
Assimilate and analyze the data received to make appropriate recommendations to legal department for ultimate resolution
Responds directly to customers on behalf of the organization, to handle highly sensitive customer issues
Leads and manages the activities of the internal Customer Service departments such as social media, Phone, Email, Executive Response and Partner Support
Facilitate escalated customer service issues received from senior leadership team, Integrity Hotline, Public Relations, Legal, Customer Service, Field Operations and Damage/Claims department
Interact with various licensees to determine right way of responding, review policy issues that impact licensee operations
Provide suggestions to help them comply with ABG and yet have a successful business operation
Intervene with licensee operations, licensee and field operations to help resolve disputes, such as adjustments
Ensure compliance with the ABG and Department of Justice agreement, related to disability services

What we offer

Paid time off
401K retirement plan with company matched contributions
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
Contribute up to $260 as a tax free benefit for public transportation or parking expenses
Employee discounts, including discounted prices on purchase of Avis / Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Fulltime

Inventory Data Specialist

Reporting to the Inventory Data Specialist Lead, the Inventory Data Specialist m...

Location

Antarctica , McMurdo Station

Salary:

Not provided

Amentum

Expiration Date

Until further notice

Requirements

High School diploma or GED
Minimum two years’ experience working in any of the following fields (including associated software): Inventory materials management, database management, warehousing, or cargo/transportation, work order, or Supply Chain logistics or a minimum of one season experience working in the Transportation and Logistics (T&L) department or related areas in Antarctica
Intermediate skills working within Microsoft Office Suite (primarily Excel, Word and PowerPoint)
Strong analytical, organization, interpersonal, and customer service skills
Excellent attention to detail with high aptitude for detailed problem solving
Self-motivated and high accountability
ability to make sound decisions with minimal supervision
Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem and planning of new documentation
Business Communication: Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience
Conflict Management: Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably

Job Responsibility

Maintains workplace duties and ensures safety is the highest priority in the workplace
Complies with all ASC Environmental, Safety and Health (ESH), Waste Management and Quality Assurance requirements, goals, policies, and procedures
Processes inventory transactions in a timely manner to maintain current and accurate materials records. This includes, but is not limited to issues, returns, inventory adjustments, location changes, price changes, item descriptions, record consolidations, record retirements, and all other related information changes
Reviews, researches, and corrects (as appropriate) records to ensure the materials management system is maintained according to current formatting and content standards
Is required to become familiar with the basic operations of the financial system, maintenance management system, equipment, and capital property management system, purchasing system, and cargo tracking system, along with their inter-relationships with the materials management system. Applies this knowledge to daily duties and uses this knowledge to assist customers and staff
Assists with inventory quality assurance audits as instructed
Assists with runway operations during seasonal transition and ongoing winter flights
Performs duties in support of Logistics Division metrics (as provided by Supervisor)
Cross trains with other departments within Transportation and Logistics which may include operation of heavy equipment and over-sized tundra vehicle operation
Trains in vessel offload procedures and processes. May be assigned any role and work any shift in a 24-hour period during vessel offload or during other special operations while deployed

Fulltime

Senior Project Manager

Embark on a transformative journey as role Senior Project Manager at Barclays, w...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Hands-on project management experience, managing medium to large-scale initiatives
Experience in risk operations, with deep expertise in fraud and disputes domain
Experience working across multiple domains, demonstrating adaptability and cross-functional understanding
Excellent communication and interpersonal skills to effectively communicate with stakeholders, build relationships, and present findings
Supporting project documentation, including maintenance of project plans, schedules, and ensuring that project documentation is up-to-date and accurate
Facilitation of project governance, including ensuring that projects are aligned with the organization’s strategic objectives, and that project risks assumptions, issues and dependencies are managed effectively
Experience with enterprise PM tools (such as Navigator, JIRA - preferred)
Strong analytical mindset with the ability to manage complex operational challenges

Job Responsibility

Scope Management: Manages a single project with specific, defined objectives, deadlines, and deliverables. Their focus is on completing the project on time, within scope, and on budget
Strategic Focus: Operates more tactically, focusing on day-to-day management of resources, schedules, and deliverables for their individual project
Time Horizon: Works with a shorter, more defined timeframe as projects have a set beginning and end
Stakeholder Management: Primarily manages stakeholders related to their specific project, ensuring communication and expectations are clear for the project’s deliverables
Risk and Issue Management: Focuses on risks and issues specific to their project and works to mitigate them within the project’s scope
Resource Management: Manages resources for their individual project, ensuring that the project team has the necessary skills, tools, and time to complete the work
Financial Management: Focuses on managing the budget of their specific project, ensuring it is completed within the financial constraints
Metrics: Measures success based on the timely completion of project deliverables within scope, time, and budget
Change Management: Manages changes that directly impact their specific project, including scope changes, timelines, or resource allocation adjustments
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Flexible working arrangements can be discussed
Commitment to providing a supportive and inclusive culture

Fulltime

Disputes Operations

OnePay

Location:
United States

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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