Disputes Operations Job at OnePay

Disputes Operations & Strategy

The Disputes Operations & Strategy role will manage day to day operations and ex...

Location

United States

Salary:

90000.00 - 140000.00 USD / Year

OnePay

Expiration Date

Until further notice

Requirements

5+ years as an operations leader in the disputes/fraud space
Experience managing large back office operations and BPO vendors
Working knowledge of industry best practices (fraud & disputes lifecycle) and network rules and chargeback processes (Mastercard)
Working knowledge of regulatory requirements (Regulation E and Regulation Z)
Comfortable managing competing priorities and urgent requests
An act-like-an-owner mentality
A high level of integrity and ability to manage sensitive information
Self-motivated, analytical thinker with exceptional attention to detail

Job Responsibility

Managing daily back office operations for disputes workflows across debit and card products
Being a subject matter expert who can review and resolve escalations that require advanced investigations
Identifying opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency
Performing root cause analysis when issues arise and creating quick workarounds while driving permanent solutions
Working with internal stakeholders to understand upcoming product launches/changes and potential impacts to dispute processing
Delivering on operational strategy initiatives and optimizing case management systems
Communicating plans, progress, and decisions to internal stakeholders and executives
Additional duties as assigned by leadership

What we offer

Offers Equity

Fulltime

Cash & Collateral Management Analyst

The Cash & Collateral Management Analyst is a developing professional role. Appl...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience
Consistently demonstrates clear and concise written and verbal communication skills
Intermediate level Microsoft skills including Excel, Word and Outlook, computer literate and ability to grasp several in house systems quickly
Good attention to detail, combined with analytical stills
Bachelor's/University degree or equivalent experience

Job Responsibility

Responsible for the efficient and proper utilization of cash & collateral throughout the firm, and its subsidiaries, on both a domestic and international basis
Working with the funding and credit relations groups, will analyze cash flow, use of cash capital and collateral, transfer of funds (intra-company and with outside parties), bank account usage, bank compensation, and flow-through of funds
Establish controls for all cash & collateral movements and cash usage and coordinate activities with auditing functions
Arrange lock-box and/or other security/control systems in domestic and international locations and work closely with various operations settlement areas to establish proper procedures and controls
Play a significant role in developing and coordinating data processing systems as they relate to the cash management group and the entire treasury function along with the collateral operations group
Monitor portfolios and associated exposure to ensure collateral is requested from internal and external counterparties in a timely manner
Internal liaison between the client and Citi
Exposure monitoring & margin calling
Monitoring deliverable positions
Supporting the clearance of trades including reallocations & transfers

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity

Fulltime

Account Manager

We are hiring an Account Manager in Wichita, KS. This leadership position offers...

Location

United States , Wichita

Salary:

85000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Associate's degree or higher in Accounting, Business, or related field of study
High school diploma or equivalent with a minimum of ten (10) years of billing experience
Minimum of seven (7) years of billing experience
Knowledge of basic accounting
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Proficient in web-based applications, computer systems and programs (Microsoft Word, Excel, and PowerPoint), to effectively edit and create reports, database entries, and presentation materials
Able to build strong relationships with peers and senior management

Job Responsibility

Track and process invoices for all Allied Universal services, reconcile final bills, and oversee budget workups and recaps as well as track all in Ariba as needed for accuracy and payment
weekly invoice submittal for all client requested services and ensure the correct client identified Purchase Order is charged
Manage field level personnel activities in assuring timely invoice delivery to customers with attachment requirements
Complete budgetary forecasting based on previous year financial information and future projections to assist with contract negotiations by the senior Allied Universal Leadership team and the Client
Create, review, revise and maintain quarterly Statements of Work for the client's business unit
Review service requests and invoice requirements and assure they are in compliance with the contract and current Allied Universal standard
Implement the day-to-day functions of the Billing and Financial Compliance for the Allied Universal account/Client's Corporate Security Department
Oversee and streamline billing and collections processes
Customer and account management liaison for billing dispute resolution
Customer Care request resolution

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Manager, Logistics & Operations

The organization has transformed the historically negative experience of having ...

Location

United States

Salary:

90000.00 - 110000.00 USD / Year

RemotivateJobs

Expiration Date

Until further notice

Requirements

5+ years of experience working in supply chain, logistics, and/or operations within the CPG space across both DTC/ecommerce and brick and mortar retailers
Strong 3PL warehouse/distribution center experience and B2B order management experience
Thorough understanding of supply chain operational concepts around production planning, purchasing, inventory control, freight logistics, 3PL warehouse operations, and shipping/receiving
Demonstrable knowledge of warehouse management systems, ERP systems, system error troubleshooting, and advanced Excel capabilities
Data-driven with strong quantitative skills and ability to evaluate financial and business indicators and translate data into actionable steps to drive business decisions
Ability to work independently and own workstreams, with examples of identifying and solving crucial problems, taking action quickly
Proven track record of successfully working within a fast-paced, ever-changing, collaborative, start-up environment both independently and cross-functionally, as well as balancing long-term business goals with short-term needs
Ability to travel up to 20% for physical inventory, team offsites, and special projects

Job Responsibility

Serve as the primary point of contact and relationship manager for distribution center (DC) partners, focusing on outbound logistics (shipping to retailers)
Ensure on-time order fulfillment for all trade partner and sales channel accounts under role scope, delivering best in class service for all trade partners
Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs
Travel to attend physical inventory counts at DCs to ensure the count is executed according to the procedure twice per year
Develop and maintain SOPs (Standard Operating Procedures), vendor guidelines, routing guides, and all other reference/training documents
Support the further development of operations & logistics best practices, tools, and processes across outbound flows to optimize efficiency and department performance
Analyze and model scenarios to optimize the operational engine, helping to further develop, measure, and meet KPIs and goals, including chargeback analysis and claims management for all retail partners
Drive continuous improvements to the 3PL warehouse fulfillment processes to decrease costs, increase fulfillment turnaround time, and ensure on-time delivery in full
Support and/or lead department projects as needed to support business activity
Participate in User Acceptance Training (UAT) for systems’ updates or add-ons

What we offer

Access to high-quality health care options
Access to a 401k with 5% employer match eligibility
4 weeks of vacation plus up to 20 paid holidays
12 weeks fully paid parental leave
5 days of pet-ernity leave for pet adoption
Home office & internet supplement stipend
Fully remote work environment

Fulltime

General Manager

Staycity is an urban aparthotel brand, blending the freedom of apartment living ...

Location

France , Lyon

Salary:

Not provided

Wilde Aparthotels

Expiration Date

Until further notice

Requirements

Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sector
Full working proficiency in English
Demonstrated success in driving revenues through the strategic management of commercial initiatives
Humble and approachable, fostering a positive and inclusive work environment
Forward-thinking and innovative, always looking for opportunities to improve operations
Self-motivated and able to inspire and lead the team effectively
Energetic, flexible, and adaptable to changing circumstances
Possesses a keen eye for detail and is highly organized
Ability to adapt effectively and make decisions under pressure
Proficiency in engaging in strategic business discussions at a higher level

Job Responsibility

Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner
Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings
Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible
Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations
Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals
Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization
Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued

What we offer

Bonus scheme that rewards high performers
- based on our core values and tied to individual property goals
Automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader
Discounted rates for overnight stays for you, and your family and friends
Refer and earn scheme – earn up to £/€550
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Fulltime

Managed Care Senior Manager

Corporate level manager responsible for deploying and contributing to strategic ...

Location

United States , Fort Lauderdale

Salary:

Not provided

Memorial Healthcare System

Expiration Date

Until further notice

Requirements

Bachelors
Five (5) years contracting experience with three (3) years contracting for hospital, professional services, ancillary facilities or specialty networks

Job Responsibility

Execute, contribute and manage complex legal, financial and operational contract language negotiations in concert with the Director of Managed Care or independently as applicable to the negotiation
Execute contracting strategies for all service lines in Memorial Hospitals, MHS employed physicians, transplant programs, and ancillary services of the fully integrated healthcare delivery system and its joint owned or joint ventured entities for fee for service and value based arrangements
Direct and analyze financial performance, reports and models, quality metrics and cost savings for negotiations with national and regional payors
Plan and monitor activities of staff and team members including hiring, orienting, training, mentoring, continuing education, evaluating, coaching and disciplinary actions
Enhance, estimate and preserve net revenues
Assure financial viability of contracts through financial analysis and forecasting in conjunction with Financial Analyst(s), contract negotiations and issue resolution
Execute strategies and guides operations to protect and build market share
Interface with managed care plans on claim reconciliations, trended issues and operational projects
Determine root cause and seek resolution
Evaluate payor assessments of overpayments and effectively dispute or resolve for settlement

Fulltime

Senior Manager, Collections & Credit (Accounts Receivable)

We are seeking a Senior Manager of Collections & Credit to lead and optimize acc...

Location

United States , Greensboro

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of progressive experience in Accounts Receivable, Collections, or Credit
Prior leadership experience managing teams in an AR or collections environment
Strong process orientation with a focus on efficiency and continuous improvement
Advanced Excel skills and experience working within ERP systems (e.g., SAP, Oracle, JD Edwards, or similar)
Ability to work both strategically and tactically, with a willingness to be hands-on when needed
Strong communication and problem-solving skills
Bachelor’s degree preferred but not required with relevant experience

Job Responsibility

Lead and develop a team of AR professionals, including analysts and clerks, through coaching, performance management, and regular 1:1s
Oversee collections and credit operations, ensuring timely resolution of past due accounts and deductions
Drive process improvements and efficiencies across AR workflows while maintaining operational consistency
Analyze and resolve billing discrepancies, invoice issues, and customer disputes
Monitor key performance metrics related to collections, aging, and cash flow
Partner cross-functionally with finance, sales, and customer service teams to improve processes and outcomes
Utilize ERP systems and reporting tools to manage data, track performance, and support decision-making
Maintain accurate documentation and adherence to internal controls and policies

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Company-sponsored events and recognition initiatives
Generous holiday schedule and seasonal perks

Fulltime

Select Country

Disputes Operations

Job Description

Job Responsibility

Requirements

What we offer

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