Disputes Operations & Strategy Job at OnePay

Sales Strategy and Operations Manager

As the Manager of Sales Strategy and Operations, you will be the strategic backb...

Location

United States

Salary:

127000.00 - 191400.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

4–6 years of experience in Sales Operations, Revenue Operations, or Sales Finance, ideally within a fast-growing B2B SaaS environment
Advanced CRM knowledge (Salesforce/HubSpot) is required
specifically managing forecasting rollups and custom pipeline reporting
High proficiency in Excel/Google Sheets for financial modeling and compensation plan simulations
Experience with Forecasting tools (e.g., Clari, Gong) and Incentive Compensation Management (ICM) software (e.g., CaptivateIQ, Spiff, Xactly) is a strong plus
Data visualization experience (Tableau, Looker, or PowerBI) is highly preferred
Strong data-modeling skills with the ability to translate complex, messy datasets into clear, actionable executive summaries
High emotional intelligence and communication skills

Job Responsibility

Design and execute commission plans that drive the right sales behaviors
Build the analytics framework to measure performance
Run a highly predictable weekly and quarterly sales forecasting cadence
Partner with Sales Leadership and Finance to design, model, and implement annual and mid-year Sales Incentive Compensation Plans (OTE structures, accelerators, SPIFFs, and gates) that align with company ARR goals
Ensure data accuracy, timely payouts, and dispute resolution for the global sales team using our incentive compensation management (ICM) software
Conduct ongoing analysis on plan performance (e.g., attainment distribution, cost of sales, commission leakage) to ensure plans remain motivating for reps and fiscally responsible for the business
Own and optimize the weekly, monthly, and quarterly sales forecasting process
Manage and configure our forecasting platform (e.g., Clari, Gong, or CRM forecasting modules) to track pipeline health, historical conversion rates, and deal slippage
Build, maintain, and optimize automated dashboards and reports that track core SaaS metrics (e.g., CAC, LTV, Win Rates, Sales Cycle Length, Pipeline Coverage, Average Contract Value)
Move beyond standard reporting to deliver proactive insights

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Costs Lawyer

We are looking for an experienced lawyer to join our complex (paying party) cost...

Location

United Kingdom , Birmingham

Salary:

Not provided

DAC Beachcroft

Expiration Date

Until further notice

Requirements

Ideally ten years experience dealing with costs arising from litigation to include drafting points of dispute and all aspects of challenging costs
Experience of being able to demonstrate technical leadership preferable
Advocacy experience an advantage although not essential
Being able to demonstrate a track record of pursuing strategic points and liaising with clients with a strong customer service ethos ideal
Confident negotiator, who can communicate clearly and concisely both verbally and in written form
Able to demonstrate strong team working skills and that they are a flexible and self-motivated team player
Have excellent organisational skills and able to effectively prioritise and organise a workload/tasks
Experience of working within a pressurised and deadline driven environment
Have an ability to adopt a commercial perspective to legal issues rather than a purely academic approach
Able to produce work to a high standard, with excellent attention to detail

Job Responsibility

Day to day handling of a case load of complex paying party claims each of at least £100,000 claimed value
Draft points of dispute and provide legal advice on likely assessed outcomes relating to complex paying party claims
Supporting the Legal Director of the complex (paying party) team with operations and delivery of the complex (paying party) service
Acting as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience
Ensuring full compliance with clients' SLAs and DAC Beachcroft's internal protocols
Assume responsibility for quality control and benchmark compliance on own caseload, including accuracy and timeliness of management reporting and information
Ensure strict and ongoing adherence to benchmark standards in all work undertaken
Demonstrating a high level of financial management in respect of own files
To hit, maintain and apply a consistent approach to all individual targets of chargeable time, financial performance, realisation rates, settlement rates and average claim spend
Achieve a minimum budgeted annual target of 1,440 chargeable hours per year based upon a full time lawyer

What we offer

High levels of flexibility and a great work life balance
A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
Opportunities for growth and progression including professional funding
In person and remote social events
Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

Fulltime

Director of Construction

We are looking for an experienced Director of Construction to lead a major portf...

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Significant experience leading complex construction programs, preferably within healthcare, institutional, or large capital project environments
Strong knowledge of construction planning, project management, budgeting, contract negotiation, and risk control practices
Demonstrated ability to work effectively with executives, clinical stakeholders, design professionals, contractors, and regulatory authorities
Familiarity with compliance requirements, permitting processes, and applicable federal, local, and industry regulations affecting construction projects
Proven leadership skills with the ability to guide teams, influence decisions, and develop practical solutions to project challenges
Experience reviewing schedules, tracking project milestones, and coordinating multiple service providers across concurrent initiatives
Ability to assess claims, support dispute prevention efforts, and contribute to informed decision-making on complex construction matters
Strong written and verbal communication skills, including the ability to prepare updates, review technical documentation, and present clear recommendations

Job Responsibility

Lead the execution of a large-scale construction program, ensuring projects progress in alignment with long-range organizational goals and operational needs
Coordinate with contractors, architects, engineers, and public agencies to secure required approvals, permits, and related project authorizations
Manage external design firms, construction partners, and specialized consultants to maintain quality, schedule performance, and service expectations
Build strong working relationships with hospital leadership, department stakeholders, and medical teams to translate institutional priorities into effective project decisions
Monitor adherence to regulatory, contractual, and internal compliance standards across active construction initiatives
Support contract development and negotiation for construction and specialized services, helping reduce exposure to disputes and project risk
Provide regular financial reporting, including budget status updates and cost oversight for capital project activities
Evaluate project timelines and consolidate schedule information from designers and contractors to maintain an integrated master schedule
Contribute to the resolution of significant construction issues and claims by partnering with consultants and legal advisors on risk mitigation strategies
Participate in management planning discussions and support the implementation of project-related information systems where needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Wealth Products and Operations Control Testing Leader Vice President

The Wealth Products and Operations Control Testing Team is responsible for the t...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Subject matter expert on controls design, execution and/or control testing
Excellent understanding of MCA (Managers Control Assessment) frameworks and processes
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Effective communication, written and presentation skills
Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration
Independent thinker and able to perform a credible challenge of businesses/functions
Ability to work effectively on virtual teams, including across different geographies and time zones preferred
Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H)
Bachelor’s/University degree, Master’s degree preferred

Job Responsibility

Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights
Carries key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC)
Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup
Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions
Performs a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures
Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business
Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s)
Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing
Supports team members on topics ranging from control testing design to performance management and control testing platforms basics
Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing

Fulltime

Group Risk Manager, Business Risk & Insurance

Microsoft's Business Risk & Insurance team is looking for an experienced finance...

Location

United States , Redmond

Salary:

116900.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 6+ years experience in risk management, privacy, security, compliance, government intelligence, operations, and/or finance OR 8+ years experience in risk management, privacy, security, compliance, government intelligence, operations, and/or finance OR equivalent experience

Job Responsibility

Develops comprehensive strategic plans and frameworks to effectively manage and mitigate corporate risks
Participates with outside counsel in mediation and other forms of alternative dispute resolution
Works with Legal, insurance brokers and insurance companies in the selection of outside counsel for representation
Develops policies and procedures relating to claims reporting and handling in conjunction with internal stakeholders
Leads a wide range of claims investigation and management, insurance, loss/exposure, policies and procedures and other matters
Partners with internal stakeholders to develop risk transfer programs with a compliance focus
Develops risk renewal strategies and insurance program structures that align with organization's risk tolerance, which include captives, self-insurance, risk transfer, and other methods
Directs insurance placement and policy review, overseeing activities of the insurance broker, and ensuring timely delivery of expected deliverables and outcomes
In collaboration with Director of Business Risk & Insurance and additional internal stakeholders, performs analysis to quantify financial impacts of existing and emerging risk exposures, recommending actions for mitigation through insurance as appropriate
Utilizes and develops analytics, including benchmarking and other metrics, to evaluate loss trends, working with insurance brokers to understand the total cost of risk

What we offer

Certain roles may be eligible for benefits and other compensation

Fulltime

Banking Operations Senior Associate

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Fraud and Dispute Management: Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Chargeback Processing: Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Compliance and Reporting: Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Corporate Counsel, North America

Why Valvoline Global Operations? At Valvoline Global Operations, we’re proud to ...

Location

United States , Lexington

Salary:

120000.00 - 150000.00 USD / Year

Valvoline

Expiration Date

Until further notice

Requirements

Juris Doctor (JD) degree from an accredited law school
Active license to practice law in at least one U.S. jurisdiction
Minimum of 3–5 years of relevant legal experience, with demonstrated ability to operate with increasing independence and responsibility
Proven ability to independently manage complex commercial legal matters and advise business stakeholders
Strong experience reviewing and advising on marketing claims, advertising, sponsorships, promotions, sweepstakes, and giveaways
Experience implementing or leading workstreams related to Contract Lifecycle Management (CLM) systems strongly preferred
Prior experience managing, mentoring, or leading others
direct people management experience preferred
Advanced contract drafting, negotiation, and risk assessment skills
Strong business acumen and ability to influence decision-making at multiple levels of the organization

Job Responsibility

Serve as the primary legal owner for assigned North America business segments (LD DIFM, HD DIFM, DIY, Channel Partners), accountable for end-to-end legal support and risk management
Partner directly with senior business leadership to influence commercial strategy, structure complex arrangements, and support market expansion initiatives
Lead negotiation and structuring of high-impact commercial agreements, including distribution, supply, and strategic partnerships
Establish legal frameworks and standards that enable scalable, consistent support across business lines
Provide expert guidance on distributor models and channel strategies, including associated legal and business considerations
Own legal oversight of marketing and advertising activities, ensuring compliant and risk-balanced execution across campaigns and initiatives
Advise marketing leadership on brand positioning
Structure and approve sponsorships, promotional programs, sweepstakes, and giveaways
Develop and implement policies, playbooks, and training to drive consistency and compliance in marketing practices
Lead the evolution of Contract Lifecycle Management (CLM) capabilities within the commercial North America legal function

What we offer

Health insurance plans (medical, dental, vision)
Health Savings Account (with an employer-base deposit and match)
Flexible spending accounts
Competitive 401(k) with generous employer base deposit and match
Incentive opportunity
Life insurance
Short- and long-term disability insurance
Paid vacation and holidays
Employee Assistance Program
Employee discounts

Fulltime

Banking Operations Senior Associate

Join our team as a Chargeback Analyst, where you will manage fraud cases, proces...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

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Disputes Operations & Strategy

Job Description

Job Responsibility

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