Disputes/Chargeback Excellence Specialist Jobs

Capital on Tap

Location:
United Kingdom, Manchester

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Subject Matter Expert in Disputes/Chargeback, you will ensure exceptional customer service by expertly handling complex disputes, leading all team training, and collaborating with departments to identify and implement process improvement opportunities.

Job Responsibility:

Expertly handle complex disputes, representments, pre-Arbitrations, and Arbitration submissions, ensuring compliance with regulatory requirements and card scheme rules
Own the design, implementation, and maintenance of the departmental Training and Competency (T&C) scheme, ensuring all training materials are current and regularly updated
Establish robust knowledge management practices and facilitate the sharing of best practices to enhance team capabilities and knowledge
Provide technical expertise to key projects and operational pilots, establishing success metrics, tracking performance, capturing detailed post-implementation learnings, and validating readiness for full-scale rollout
Drive operational excellence by serving as the process improvement champion, partnering with stakeholders to implement updated processes and new workflows that maximise efficiency and elevate the customer experience
Champion engagement, recognition, and team development initiatives, coordinating colleague communications to foster connection, alignment, and a shared sense of purpose

Requirements:

A Disputes Subject Matter Expert with demonstrable experience working in a regulated, financial services environment
A strong analytical mindset and ability to identify key trends and improvement opportunities
An exceptionally organised individual capable of establishing clear priorities and developing detailed activity schedules within a fast-paced and dynamic environment
A highly effective communicator possessing excellent relationship management skills, fostering effective interaction and collaboration with key stakeholders
A deep understanding of dispute management tools

What we offer:

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Additional Information:

Job Posted:
December 07, 2025

Work Type:

Hybrid work

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Disputes/Chargeback Excellence Specialist