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Dispute Resolution Specialist

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Randstad

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Location:
Australia , Melbourne

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

36.00 - 38.99 AUD / Hour
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Job Description:

Leave the sales targets behind. Work for a national Ombudsman where you help solve disputes between banks and their customers. You will investigate facts, talk to both sides, and make fair decisions based on banking rules.

Job Responsibility:

  • Investigate: Review complaints about scams, loans, and credit cards
  • Problem Solve: Help banks and customers reach an agreement
  • Write Decisions: Write clear letters explaining the final outcome
  • Enforce Fairness: Ensure banks follow the Banking Code of Practice

Requirements:

  • Banking Experience: Background in Retail Banking, Financial Services, Lending, Credit, or Debt Recovery
  • Good Communicator: You can explain complex info in simple English
  • Analytical: You enjoy looking at evidence to find the truth
  • Confident: You’re comfortable talking to both customers and bank lawyers
  • Availability: Must be available for an immediate start or within 1 week

Nice to have:

Financial Services experience preferred

What we offer:
  • Leave the sales targets behind
  • plus superannuation

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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