Dispute Resolution Specialist

Join a movement in which everyone can win. We started a movement in which everyo...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

Tertiary qualifications and/or equivalent industry experience (CIO, FOS or AFCA)
Proven background in Customer Service, Complaints Handling and Dispute Resolution
Proven experience in conflict resolution and strong problem solving abilities
A Customer-focused approach and someone who enjoys critical thinking
Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies.
A Strong ability to multi-task and work under time constraints to meet deadlines with excellent attention to detail and accuracy.
Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to external dispute bodies.
A passion for Afterpay!

Job Responsibility

Investigate, manage and resolve escalated and complex customer and merchant disputes, in accordance with the complaints policy.
Provide support to the Customer Service team for escalated complaints, where first and second level resolution team members have not been able to resolve.
Provide input into Afterpay's Internal Dispute Resolution (IDR) responses to resolve complaints
Prepare detailed, logical and well explained External Dispute Resolution (EDR) responses to AFCA, other dispute resolution bodies and consumer advocacy groups
Prepare reporting for stakeholders on complaint volumes, complaint categories and insights for both internal and external dispute resolution.
Analyse complaint data, report on trends to the business, and make recommendations to improve processes.
Manage multiple dispute cases simultaneously and in an efficient manner
Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved.

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Invoice Dispute Specialist

We are looking for an Invoice Dispute Specialist to join a manufacturing organiz...

Location

United States , Eden Prairie

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in accounts payable, accounts receivable, invoice processing, or a closely related accounting support function
Working knowledge of invoice dispute resolution, payment application, collections activity, or outstanding invoice research
Solid understanding of debits, credits, and how financial transactions affect account balances
Strong numerical accuracy with the ability to reconcile details and identify inconsistencies in billing data
Strong written communication skills with the ability to respond constructively to customer concerns
Ability to manage fluctuating workloads and remain productive in a high-volume processing environment
Proficiency with systems used for invoice entry, case tracking, and account documentation

Job Responsibility

Review customer-reported invoice concerns and open dispute cases with complete supporting details for investigation
Research billing discrepancies by gathering documentation, validating transaction history, and identifying the source of the issue
Process invoice corrections, adjustments, or related updates across the appropriate accounting and billing platforms
Verify financial accuracy by checking calculations, account activity, and the impact of debits and credits on each case
Communicate with customers in a clear, respectful, and solution-focused manner when addressing questions or resolving concerns
Manage a consistent pipeline of dispute work, including periods of high-volume activity that require strong prioritization and attention to detail
Collaborate with internal teams to obtain missing information and ensure dispute resolutions are completed efficiently
Maintain accurate records of dispute actions, documentation, and final outcomes to support audit readiness and follow-up needs

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Invoice Dispute Specialist

We are looking for an Invoice Dispute Specialist to join a manufacturing organiz...

Location

United States , Eden Prairie

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting invoice processing, billing research, or dispute resolution in an accounting or customer support environment
Working knowledge of accounts receivable, accounts payable, and how financial transactions affect debits and credits
Ability to review numerical data carefully and identify mismatches, errors, or incomplete information
Strong written communication skills with the ability to respond professionally in challenging customer situations
Comfortable handling a high-volume workload with changing daily priorities
Proficiency entering and updating invoice or case information within business systems accurately
Detail-oriented approach with strong organizational and follow-through skills

Job Responsibility

Review customer-reported invoice concerns and open dispute cases with complete and accurate documentation
Investigate billing discrepancies by gathering supporting details, identifying missing information, and determining the appropriate correction needed
Apply updates and corrections within the appropriate systems to resolve invoice issues and keep records current
Examine transaction details carefully to confirm amounts, debits, credits, and related financial entries are accurate
Manage a steady stream of dispute activity while maintaining organization and responsiveness during higher-volume periods
Communicate with customers in a clear, respectful, and solutions-focused manner when addressing billing questions or concerns
Work across accounts receivable and accounts payable processes to support accurate invoice handling and resolution
Monitor outstanding items through completion to help ensure timely follow-up and closure of open disputes

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Tax Dispute Resolution Associate Director

An Associate Director role responsible for managing a portfolio of clients and f...

Location

United Kingdom , London; Greater Manchester

Salary:

Not provided

BDO UK LLP

Expiration Date

Until further notice

Requirements

CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs
Demonstrable post qualified experience across all aspects of tax dispute resolution
Strong experience of HMRC enquiries and voluntary disclosures
Report writing and tax computational experience
Excellent client relationship, project management and business management skills
Knowledge of Microsoft Office
Previous people management experience with the ability to develop team members
Highly collaborative and a team player

Job Responsibility

Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners/Directors
Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients
Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff
Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales
Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting
Prepare work plans and liaise with the partner/director to ensure that the report covers all areas included in the work plan
Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise
Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees
Manage the billing and collection in respect of each client in their portfolio
Identify and recognise business and sales opportunities and inform the Partner/Director and client as appropriate

What we offer

Agile working
Programmes, resources, and frameworks that provide clarity and structure around career development
Informal success conversations to formal mentoring and coaching
State-of-the-art collaboration spaces in our offices
Multidisciplinary events and dedicated resources for learning

Tax Dispute Resolution Director

We’re BDO. An accountancy and business advisory firm, providing the advice and s...

Location

United Kingdom , London; Greater Manchester

Salary:

Not provided

BDO UK LLP

Expiration Date

Until further notice

Requirements

CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs
Demonstrable post qualified experience across all aspects of tax dispute resolution
Strong experience of HMRC enquiries and voluntary disclosures
Report writing and tax computational experience
Excellent client relationship, project management and business management skills
Knowledge of Microsoft Office
Previous people management experience with the ability to develop team members
Highly collaborative and a team player

Job Responsibility

Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners
Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients
Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff
Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales
Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting
Prepare work plans and liaise with the partner to ensure that the report covers all areas included in the work plan
Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise
Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees
Manage the billing and collection in respect of each client in their portfolio
Identify and recognise business and sales opportunities and inform the Partner and client as appropriate

What we offer

Agile working
Programmes, resources, and frameworks that provide clarity and structure around career development
Informal success conversations to formal mentoring and coaching
State-of-the-art collaboration spaces in our offices
A range of multidisciplinary events and dedicated resources

Disputes/Chargeback Resolution Specialist

We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help s...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

A Disputes Subject Matter Expert with demonstrable experience working in a regulated, financial services environment
A strong analytical mindset and ability to identify key trends and improvement opportunities
An exceptionally organised individual capable of establishing clear priorities and developing detailed activity schedules within a fast-paced and dynamic environment
A highly effective communicator possessing excellent relationship management skills, fostering effective interaction and collaboration with key stakeholders
A deep understanding of dispute management tools

Job Responsibility

Lead the end-to-end resolution of complex disputes, including representments, pre-arbitrations, and arbitration submissions, while ensuring full compliance with regulatory requirements and card-scheme rules
Serve as the primary subject matter expert and escalation point for high-risk, sensitive, or unresolved cases requiring advanced judgment and expertise
Conduct deep investigative analysis of transactions, fraud patterns, merchant behaviors, and systemic dispute drivers to strengthen fraud prevention and operational controls
Partner cross-functionally with Product, Engineering, Risk, and Customer Support teams to enhance workflows, improve dispute accuracy, and elevate the customer journey
Support leadership by contributing to process documentation, operational playbooks, and performance metrics that drive quality, consistency, and efficiency, and may also involve providing mentorship and training to junior dispute officers
Develop or support training materials for front-line customer service teams to ensure proper dispute intake and clear, accurate guidance for cardholders
Handle escalated verbal and written cardholder complaints, offering clear, transparent, and compliant explanations of the dispute process, regulatory requirements, and outcomes

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Manager, R&D Claim Enquiry & Resolution

This is a critical, high-impact role responsible for safeguarding the claims of ...

Location

United Kingdom , London

Salary:

Not provided

EmpowerRD

Expiration Date

Until further notice

Requirements

Proven experience (3+ years) in UK R&D Tax Relief, with significant exposure to managing and successfully resolving HMRC enquiries or compliance checks
Strong technical understanding of R&D tax legislation (including SME and RDEC schemes) and the Department for Science, Innovation and Technology (DSIT) guidelines on R&D for tax purposes
Demonstrable experience in managing complex projects or a high-volume case portfolio simultaneously
Excellent written and verbal communication skills, specifically the ability to articulate complex technical and financial concepts to both HMRC and non-tax professionals
Strong commercial acumen and a pragmatic approach to dispute resolution

Job Responsibility

Manage the end-to-end portfolio of all active HMRC R&D tax credit enquiries, ensuring all statutory deadlines and internal SLAs are met
Develop, implement, and execute robust enquiry defence strategies for complex claims, focusing on technical and financial justifications in line with UK R&D legislation (CTA 2009/HMRC Guidelines)
Own and lead direct written and verbal correspondence and negotiations with HMRC caseworkers (ISBC/WMBC/Large Business Compliance Teams) to achieve timely and favourable closure notices
Review and quality-assure all documentation and supporting evidence (technical narratives, project costing, payroll, contracts) provided to HMRC to ensure it is clear, comprehensive, and addresses specific compliance risks
Manage and cultivate a flexible bank of external expert contractors (e.g., specialist engineers, sector-specific consultants, legal counsel) who can provide specialised technical evidence and support during enquiries
Define scopes of work, manage budgets, and oversee the output of all third-party experts to ensure their contribution aligns with the overall resolution strategy
Lead the internal feedback loop by analysing trends, common errors, HMRC concerns, and legislative risks identified during enquiries
Develop and deliver training sessions to the Claim Delivery and Sales teams, embedding new learnings and best practices back into our claims process and technology product
Proactively refine and update internal methodology and technical guidance to mitigate future enquiry risk and ensure all new claims are resilient and compliant
Support in reviewing technical narratives of ongoing claims to align with enquiry learnings

What we offer

Competitive salary
generous holiday allowance
pension contribution
private healthcare
a commitment to continuous professional development

Fulltime

New

Appeals and Grievances Nurse Specialist RN II

The Appeals and Grievances (A&G) Nurse Specialist Registered Nurse (RN) II provi...

Location

United States , Los Angeles

Salary:

88854.00 - 142166.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

Associate's Degree in Nursing
At least 5 years of experience in Clinical RN
At least 2 years in Medicare/ Medicaid in a managed care/ health plan environment
Excellent interpersonal and communication skills
Computer literacy and adaptability to computer learning
Time management and priority setting skills
Must be organized and a team player
Able to work effectively with various internal departments/service areas, L.A. Care's plan partners, participating provider groups, and other external agencies
Good working knowledge of regulatory requirements/standards
Registered Nurse (RN) - Active, current and unrestricted California License

Job Responsibility

Conducts intake/triage and appropriate classification of Clinical A&G, and Pharmacy requests and makes accurate judgment on appeal, grievance, Provider Claim Disputes, medical records or other issues and follows procedures on how to handle each type of request and route to the appropriate area within the department
Investigation, and resolution of clinical member complaints (grievances/appeals) utilizing all regulatory requirements
Investigation, and resolution of clinical Provider Complaints/ Provider Data Resolution (PDR) (grievances/appeals) utilizing regulatory and internal guidelines and Service Level Agreement (SLA)
Identification of Expedited Cases and resolution within 72 hours
Works with the external providers and Participating Physician Group's (PPG) representatives to obtain relevant medical records and communication documentation
Prepares resolved complaint files for Centers for Medicare and Medicaid Services (CMS), DMHC, and external review organization (QIO or IRE)
Process the case thru to effectuation and final case documentation in the A&G system of record
Investigation and preparation of State Fair Hearing cases as assigned
Prepares resolved complaint files for CMS external review organization - Quality Improvement Organization (QIO) or Independent Review Entity (IRE)
Conducts reviews and presents to physicians, provider disputes which would be based on medical necessity reviews

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

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Dispute Resolution Specialist - Case Manager

Job Description

Job Responsibility

Requirements

What we offer

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