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Dispute resolution specialist - banking & finance

https://www.randstad.com Logo

Randstad

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Location:
Australia , Melbourne

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

37.00 - 38.99 AUD / Hour
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Job Description:

We are seeking a Dispute Resolution Specialist to join a leading, mission-driven national ombudsman. This is a rare opportunity to move away from the 'profit-first' corporate grind and into a role where your decisions drive systemic change and social impact. Working within the Banking and Finance stream, you will act as an independent adjudicator, resolving complex disputes between consumers/small businesses and their financial providers.

Job Responsibility:

  • Direct the Investigation: Review unresolved banking complaints, identifying exactly what information is needed to reach a fair conclusion
  • Negotiate Outcomes: Use your influence and ADR (Alternative Dispute Resolution) skills to help parties settle disputes without the need for a formal ruling
  • Draft Decisions: For cases that won't budge, you will write 'Plain English' assessments and formal decisions that are legally sound and easy to understand
  • Drive Fair Outcomes: Apply the Banking Code of Practice and the National Credit Code to ensure the 'little guy' gets a fair go while holding financial institutions to industry standards

Requirements:

  • Experience within banking and financial services required
  • Sector Expertise: A background in Retail Banking, Credit Law, Financial Hardship, or Debt Recovery
  • The 'Plain English' Factor: You can take a complex financial mess and explain the solution in simple, human terms
  • Investigation Skills: You know how to 'follow the money' and the evidence to find the truth of a matter
  • Resilience: You are comfortable having tough conversations with both distressed consumers and bank legal teams
  • Autonomy: You enjoy managing your own caseload while contributing to a high-performing, collaborative team
What we offer:
  • True Flexibility: Industry-leading hybrid work arrangements
  • Purpose-Led Work: Every day you are solving real-world problems for everyday Australians
  • Career Growth: Deepen your expertise in financial law and dispute resolution in a supportive, high-intellect environment

Additional Information:

Job Posted:
March 10, 2026

Expiration:
March 22, 2026

Work Type:
Hybrid work
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