Dispute Resolution Case Manager

Are you passionate about driving organisational success through effective change strategies? Are you someone who’s looking for a new challenge and wanting to make a difference? If so, we have the perfect opportunity for you! We’re looking for a Dispute Resolution Case Manager to join our Dispute Resolutions Team where you’ll play a key role in responding to casework (formal investigations) received from the Housing Ombudsman and other Ombudsmen who may contact Abri about a complaint. You'll conduct a fair and impartial review of formal investigations to get a clear picture of the customers journey ensuring all information is collated and provided to the Ombudsman, working closely with Operational Teams and identifying any service improvement opportunities for our customers. The Dispute Resolutions Team is an independent function in Abri who manage the relationship with the Housing Ombudsman and make sure we put things right for our customers. We’re looking for someone who brings excellent communication skills, strong attention to detail, and a calm, solutions-focused approach. You'll be responsible for managing your own case work from initial enquiry through to submission, ensuring each matter is handled efficiently and empathetically. Working closely with our Operational and Legal Team you’ll complete a thorough review using a risk-based approach and identify any steps to put things right for our customers. This is a fantastic opportunity for someone who thrives in a people-focused role and enjoys making a positive impact. You’ll be part of a supportive and professional team that values respect, integrity, and collaboration. If you’re passionate about helping others and are looking for a role where your organisational strengths and investigative skills will truly make a difference, we’d love to hear from you. Based out of our Eastleigh office, you'll spend a minimum of three days a week collaborating with colleagues at our offices or events or other touchdown spaces, and the other two days can be worked from at a place of your choosing, whether that's at another of our offices, a cafe or at home.