Dispute Officer Job at Workplace Injury Commission (Melbourne)

Senior Dispute Resolution Officer

The External Dispute Resolution Officer carries the responsibility for deliverin...

Location

Australia , Brisbane

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Proven experience in conflict resolution, including negotiation and dispute investigation
Experience in communicating with the Australian Financial Complaints Authority (AFCA), Insurance and Financial Services Ombudsman (IFSO) along with a comprehensive understanding of their processes and the rules governing their decision-making
Ability to interpret and apply policy wording to deliver fair and reasonable dispute resolutions
Strong problem-solving, decision-making, and time management skills
Excellent verbal and written communication, simplifying complex issues
Experience in external dispute resolution in insurance or financial services industry
Strong analytical skills for assessing complex situations
Ability to engage effectively with customers and internal stakeholders
Attention to detail and adeptness at managing multiple tasks in a fast-paced environment
Comprehensive understanding of ASIC RG271 requirements and other relevant regulatory frameworks

Job Responsibility

Leverage a comprehensive understanding of ASIC Regulatory Guide 271 (RG 271) and the internal dispute resolution (IDR) process
Receive and review travel insurance complaints received via AFCA and/or IFSO
Conduct impartial and thorough investigations into each complaint
Make fair and reasonable decisions, taking into account all available evidence, relevant laws, regulations, and industry codes of practice
Communicate effectively with customers, internal stakeholders, and external parties
Manage and resolve customer disputes by effectively handling inbound and outbound calls
Keep accurate and comprehensive statistics and records
Prepare and issue written responses to AFCA and/or IFSO
Conduct root cause and cost-benefit analyses
Collaborate with other internal departments

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is a Mid entry-level position responsible for provi...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree required

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

Mexico , Santa Fe

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solving capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Experiencia deseable en Implementación de Cajeros Automáticos
Trata con proveedores y ETV

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Global benefits
Training opportunities
Hybrid work schedule

Fulltime

Arbitration Assistant

Arbitration Assistant role supporting the smooth running of arbitration cases fo...

Location

United Kingdom , London

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Good academic background
Strong IT skills (Microsoft Office Suite essential)
Excellent written and verbal communication skills
High attention to detail and strong organisational skills
Ability to prioritise, multitask, and work under pressure
Professional, confident, and courteous manner both in person and over the phone
Ability to work independently as well as part of a collaborative team

Job Responsibility

Managing and maintaining arbitration case files
Handling incoming correspondence and ensuring timely distribution to tribunals and boards
Setting up new cases and appeals, issuing procedural orders and letters
Formatting arbitration awards (ad hoc basis)
Maintaining spreadsheets and records of case activity
Responding to arbitration-related queries and directing parties to the correct rules
Answering telephone enquiries from arbitrators and parties regarding the progress of cases
Assisting the Arbitration Manager and General Counsel with general administrative duties

What we offer

Pension scheme
Private healthcare (after probation)
Season ticket loan (post-probation)
25 days' holiday + bank holidays
Volunteer leave (up to 2 days per year, post-probation)
Opportunity to participate in specialist training and distance learning programmes

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Equal opportunity employer
Best-in-class benefits
Work-life balance

Fulltime

Ops Support Specialist

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made

Fulltime

Team Manager for Conciliation

As a Conciliation Team Manager, you will lead and develop a team of Conciliation...

Location

Australia , Melbourne

Salary:

179127.00 - 192562.00 AUD / Year

Workplace Injury Commission

Expiration Date

January 19, 2026

Requirements

Experience leading a high performing team of specialists through building trust and belonging, shared purpose and goals, coaching and empowering and managing accountability
Demonstrated understanding of the principles and practices of alternative dispute resolution and experience applying policy and procedure, and interpreting legislation within a dispute resolution jurisdiction or framework
Leadership capability to coach for growth, create clarity, build connection and lead in context to develop and sustain individual and team high performance to achieve operational and strategic objectives
Qualification or significant relevant experience in at least one of the following: Alternative Dispute Resolution, Law, Psychology, Occupational Health and Safety, Social Science
Proven success identifying continuous improvements and leading initiatives to improve operating efficiencies, productivity, quality, customer service or people experience.

Job Responsibility

Lead and develop a team of Conciliation Officers and Dispute Officers, to deliver high quality, timely and accessible conciliation services and support the fair, informal and cost-effective resolution of worker's compensation disputes in accordance with the objectives and requirements of the Workplace Injury Rehabilitation and Compensation Act (Vic) 2013
Oversee service and quality standards and actively promote a constructive, accountable and learning culture
Proactively driving continuous improvements that enhance the experience of injured workers and other parties to disputes, as well as our stakeholders more broadly
Have an impact on the delivery of WIC's organisational strategy as an active leader and steward of our culture.

What we offer

Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working
More leave when you need it most - flexible leave arrangements tailored to you
Access to our 24/7 holistic mental health and wellbeing program for you and your family
A progressive and supportive work environment with experienced leaders who are invested in you.

Fulltime

Disputes/Chargeback Resolution Specialist

We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help s...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

A Disputes Subject Matter Expert with demonstrable experience working in a regulated, financial services environment
A strong analytical mindset and ability to identify key trends and improvement opportunities
An exceptionally organised individual capable of establishing clear priorities and developing detailed activity schedules within a fast-paced and dynamic environment
A highly effective communicator possessing excellent relationship management skills, fostering effective interaction and collaboration with key stakeholders
A deep understanding of dispute management tools

Job Responsibility

Lead the end-to-end resolution of complex disputes, including representments, pre-arbitrations, and arbitration submissions, while ensuring full compliance with regulatory requirements and card-scheme rules
Serve as the primary subject matter expert and escalation point for high-risk, sensitive, or unresolved cases requiring advanced judgment and expertise
Conduct deep investigative analysis of transactions, fraud patterns, merchant behaviors, and systemic dispute drivers to strengthen fraud prevention and operational controls
Partner cross-functionally with Product, Engineering, Risk, and Customer Support teams to enhance workflows, improve dispute accuracy, and elevate the customer journey
Support leadership by contributing to process documentation, operational playbooks, and performance metrics that drive quality, consistency, and efficiency, and may also involve providing mentorship and training to junior dispute officers
Develop or support training materials for front-line customer service teams to ensure proper dispute intake and clear, accurate guidance for cardholders
Handle escalated verbal and written cardholder complaints, offering clear, transparent, and compliant explanations of the dispute process, regulatory requirements, and outcomes

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Dispute Officer

Workplace Injury Commission

Location:
Australia , Melbourne

Category:
Legal

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 13, 2026

Expiration:
January 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Dispute Officer

Senior Dispute Resolution Officer

Ops Support Specialist 5

Ops Support Specialist 5

Arbitration Assistant

Ops Support Specialist 5

Ops Support Specialist

Team Manager for Conciliation

Disputes/Chargeback Resolution Specialist

Dispute Officer

Workplace Injury Commission

Location:Australia , Melbourne

Category:Legal

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 13, 2026

Expiration:January 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Dispute Officer

Senior Dispute Resolution Officer

Ops Support Specialist 5

Ops Support Specialist 5

Arbitration Assistant

Ops Support Specialist 5

Ops Support Specialist

Team Manager for Conciliation

Disputes/Chargeback Resolution Specialist

Location:
Australia , Melbourne

Category:
Legal

Contract Type:
Not provided

Job Posted:
January 13, 2026

Expiration:
January 26, 2026