Dispute Manager

• Process and manage payment dispute and chargeback cases (PayPal, acquiring banks, other PSPs)
• Handle customer refund requests in accordance with company policies
• Work with subscriptions: cancellations, auto-refunds, and manual processing of complex cases
• Maintain accurate documentation for each case and update statuses in internal systems
• Collaborate with Support, Finance, and Payments teams to resolve disputed situations
• Track root causes of disputes and assist in reporting to help reduce their occurrence in the future

• Basic understanding of chargeback, retrieval, and representation processes
• Experience with Excel/Google Sheets (confident use of formulas, filters, basic data analysis)
• Understanding of how online payments work (PSP, acquiring banks, PayPal) would be a plus
• Ability to work with a large number of cases and data without compromising quality
• High level of written and spoken English - B2+ for working with international payment providers

Understanding of how online payments work (PSP, acquiring banks, PayPal)

• Mental and Physical Health: health care is a must, so at JATAPP, we will cover health insurance for you
• Benefits Cafeteria: choose what you like most — sports, food delivery, home office supplies — and we will cover your expenses under available budget
• Knowledge sharing: such events are our way to grow together. We gather to discuss new trends, share our own insights, and elevate one another
• Remote-First Culture: it’s up to you whether to work remotely or at our coworking space
• Personal Equipment Policy: no tech troubles — you’ll get a MacBook and everything you need for comfortable and efficient work
• Learning and Development Opportunities: it's a real pleasure for us to watch you learn, so we're happy to cover your learning and development costs, as well as English courses
• Community of like-minded people: at JATAPP, you will work in a team of like-minded people who are ready to launch a product, run a marathon, or climb Hoverla together
• Creative freedom: we encourage initiative and creative thinking, so with us, you can be yourself and have the freedom of professional expression
• Legal & Finance Support: we cooperate with the best financiers and lawyers who will be ready to help solve any of your questions upon request
• Time-off Policy: 20 vacation days per year, 5 days for sick leave without medical confirmation, unlimited sick leaves with a doctor's note, 3 personal days, and 2 days off for special events or occasions