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Provide essential administrative support to the Waste Disposal Operations team, including account management, and coordinate compost sales. This role is key to ensuring smooth operations and excellent customer service.
Job Responsibility:
Handling incoming telephone and email enquiries promptly and professionally, capturing useful marketing data
Assisting the Key Account Manager with preparing sales quotations and agreements, and following up to convert leads into orders/contracts
Maintaining an up-to-date database of quotations and agreements
Managing compost sales, including quoting, order processing, delivery coordination, and cash sale payments
Administering hazardous waste consignment notes and ensuring producer returns are completed as required
Communicating customer account and contract details to operational staff for waste tipping and product delivery
Providing technical support for internal software systems as directed by management
Compiling and submitting quarterly waste returns, including hazardous waste returns, to the Environment Agency
Maintaining contractor and supplier information on internal databases (Entropy)
Requirements:
Strong administrative and organisational skills
Excellent communication and customer service abilities
Proficiency in Microsoft Office and experience with database management
Ability to work independently and as part of a team
Nice to have:
Knowledge of waste management processes and compliance
What we offer:
Healthcare maintenance cash plan covering everyday healthcare costs such as dental, optical, physiotherapy, osteopathy, prescriptions, and preventative measures like health screening
Access to shopping and gym discounts
Employee assistance programme providing 24/7 access to helplines and information, plus up to 6 counselling sessions per year
25 days holiday per annum increasing annually to 28
Holiday trading allowing employees to buy or sell holiday throughout the year
Salary Sacrifice cycle to work scheme
Auto enrolment pension scheme with 1 x life assurance