Dispenser/Dispensary Supervisor- General Practice

• Dispensing and checking medication in line with legal and practice standards
• Helping patients with prescription queries and collecting charges
• Processing repeats and keeping accurate electronic records
• Supporting stock control, ordering, and rotation
• Maintaining a safe, tidy dispensary and following SOPs
• Working closely with GPs, nurses, and reception teams
• To be responsible for checking all medicines dispensed, ensuring there are no discrepancies
• Dispensing medicines to the entitled population safely and accurately
• Collecting prescription charges in accordance with dispensary protocol
• Maintaining stock levels within the dispensary, liaising with the lead dispenser to facilitate reordering
• Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
• Ensuring controlled drugs are dispensed in accordance with practice policy
• Safe disposal of returned and / or out of date medicines
• Ensuring all repeat prescriptions are processed within agreed time-frame
• Providing patients with advice regarding all prescription matters
• Process prescription requests via email, phone, fax, face-to-face and online
• Processing Dossett boxes
• Assisting the Dispensary Supervisor in the preparation of monthly returns
• Maintaining a clean and safe working environment at all times
• Maintain accurate records at all times, coding entries appropriately

• Qualified Dispenser (NVQ Level 2)
• GCSE (or equivalent) English & Maths at Grade C or above
• Experience of working in a dispensary
• Experience of working in primary care
• Broad knowledge of General Practice
• Experience working with the general public/patients
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS / Systmone / Vision user skills
• Ability to promote best practice regarding all pharmaceutical matters
• Effective time management (Planning & Organising)
• Capable of managing payments (invoices, cash etc)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Ability to effectively manage stock, including ordering, rotation, disposal etc
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Evidence of continuing professional development

NVQ Level 3