Dispatching Customer Service Representative

• Manage incoming phone calls, chats, and service inquiries with professionalism, empathy, and a strong sense of urgency
• Turn customer requests and online leads into scheduled appointments by collecting complete and accurate job details
• Coordinate daily technician assignments and adjust schedules throughout the day to improve route efficiency and response times
• Track field activity in real time and respond quickly to delays, urgent requests, cancellations, or rescheduling needs
• Maintain productive appointment calendars by filling open time slots and arranging future maintenance visits
• Keep customers and technicians informed of schedule updates, arrival expectations, and changes to planned service
• Reach out to existing customers to arrange routine maintenance services and support ongoing service relationships
• Follow up after service completion to confirm satisfaction, address concerns, and help resolve issues through completion
• Provide general administrative support for the branch during slower periods and assist with additional service coordination tasks as needed

• High school diploma or equivalent required
• At least 1 year of experience in customer service, dispatching, scheduling, or a related support role
• Ability to handle inbound and outbound calls in a high-volume environment using a multi-line phone system
• Strong organizational skills with the ability to manage appointment booking, order entry, and shifting priorities accurately
• Clear written and verbal communication skills with a detail-oriented and service-oriented approach
• Basic proficiency with Microsoft Office applications and comfort learning scheduling or dispatch software
• Strong problem-solving ability, sound judgment, and the ability to stay calm in a fast-moving environment

Experience in service-based industries or familiarity with ServiceTitan is helpful but not required

• medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan