Dispatcher, Robert Half

Robert Half

Location:
United States, Green

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly organized and adaptable Dispatcher to join our team in Green, Ohio. In this pivotal role, you will coordinate service operations, ensure customer satisfaction, and provide critical support to field technicians. This position offers an excellent opportunity for growth in communication and organizational skills while contributing to the success of a dynamic team within the security industry.

Job Responsibility:

Serve as the first point of contact for customers, gathering and clarifying service needs, addressing specific requests or exceptions, and maintaining a high level of satisfaction
Use automated routing systems during peak service times to optimize delivery efficiency
Assist the service intake team by managing calls and inquiries from field technicians to ensure seamless operations
Work closely with service managers and technicians, leveraging collaboration tools like Microsoft Teams and Outlook to meet operational goals
Maintain accurate, detailed records using ticketing systems such as Solomon and Astea, ensuring all service requests are tracked and fulfilled effectively
Adapt quickly to new software or systems to enhance operational processes and improve overall efficiency
Efficiently balance urgent customer demands and competing responsibilities while adhering to deadlines
Perform under pressure with professionalism, collaborating with a variety of personalities to resolve conflicts effectively

Requirements:

At least 1 year of experience in a dispatcher or customer service role
Proficiency with computer programs, including CRM systems and ticketing software
Strong skills in handling inbound calls and assisting customers with their inquiries
Experience in dispatching and coordinating field operations
Ability to effectively manage multiple tasks and meet deadlines in a fast-paced environment
Excellent communication and collaboration skills to work with diverse teams
High level of attention to detail and accuracy in maintaining records
Adaptability to learn and use new technologies or systems as needed

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Additional Information:

Job Posted:
October 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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