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Dispatcher

United States, Baton Rouge · Job Posted June 15, 2026
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Job Responsibility

  • Coordinate daily dispatch activities for school and industrial service routes, ensuring technicians are assigned efficiently and customer needs are addressed promptly
  • Serve as a primary point of contact for incoming service calls, providing courteous support and resolving concerns with care and urgency
  • Maintain accurate scheduling details, job updates, and communication records using dispatch platforms, email, and spreadsheet tools
  • Monitor technician movement and workload throughout the day to adjust assignments and keep service timelines on track
  • Work with team leads and trainers to learn internal dispatch procedures, service expectations, and company-specific software used for operations
  • Communicate clearly with key clients, especially in time-sensitive situations where calm problem-solving and strong interpersonal skills are essential
  • Support coordination across multiple service environments while keeping priorities organized and responding quickly to changing demands

Requirements

  • Previous experience in dispatching, logistics coordination, or call center customer service
  • Strong customer service skills with the ability to communicate effectively with demanding or high-profile clients
  • Comfort using Microsoft Outlook and Microsoft Excel, or the ability to learn spreadsheet-based work quickly
  • Experience working with computer-aided dispatch systems or similar scheduling software
  • Excellent organizational skills and the ability to manage multiple tasks in a structured, fast-moving setting
  • Reliable attendance and punctuality for a Monday through Friday work schedule
  • Detail-oriented demeanor, sound judgment, and the ability to learn new tools and processes through hands-on training

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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