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Coordinate daily dispatch activities for school and industrial service routes, ensuring technicians are assigned efficiently and customer needs are addressed promptly
Serve as a primary point of contact for incoming service calls, providing courteous support and resolving concerns with care and urgency
Maintain accurate scheduling details, job updates, and communication records using dispatch platforms, email, and spreadsheet tools
Monitor technician movement and workload throughout the day to adjust assignments and keep service timelines on track
Work with team leads and trainers to learn internal dispatch procedures, service expectations, and company-specific software used for operations
Communicate clearly with key clients, especially in time-sensitive situations where calm problem-solving and strong interpersonal skills are essential
Support coordination across multiple service environments while keeping priorities organized and responding quickly to changing demands
Requirements
Previous experience in dispatching, logistics coordination, or call center customer service
Strong customer service skills with the ability to communicate effectively with demanding or high-profile clients
Comfort using Microsoft Outlook and Microsoft Excel, or the ability to learn spreadsheet-based work quickly
Experience working with computer-aided dispatch systems or similar scheduling software
Excellent organizational skills and the ability to manage multiple tasks in a structured, fast-moving setting
Reliable attendance and punctuality for a Monday through Friday work schedule
Detail-oriented demeanor, sound judgment, and the ability to learn new tools and processes through hands-on training