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Dispatcher

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RK Mechanical, Inc.

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Location:
United States , Denver

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20.00 - 30.00 USD / Hour
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Job Description:

The Dispatcher role is perfect for someone who thrives in a fast-paced environment and enjoys being the central hub of communication. You’ll coordinate technicians, solve problems in real-time, and keep jobs running smoothly, making a direct impact on customer satisfaction and field productivity. It’s a great fit for someone organized, proactive, and ready to be a key player in daily operations.

Job Responsibility:

  • Assists in the administration of service coordination, field productivity and field profitability
  • Also assists the Superintendents in achieving the goals and objectives of the Department
  • Schedule service, maintenance and warranty work taking into consideration the expected complexity of the work versus the experience and capabilities of the technician
  • Assist the Field Services Manager/Director and Superintendents in the planning, organization, motivation and coordination of the department’s resources and objectives
  • Assists in answering heavy phone volume for both internal and external customers
  • Strives for first call resolution, assists in the resolution of customer complaints in a timely, efficient and cost-effective manner, and knows when to reach out to management for assistance
  • Guide field staff in properly completing specialized forms required and assist in getting the paperwork to the necessary departments
  • Daily coordination with the Superintendents and technicians
  • Takes responsibility for seeing the job is completed satisfactorily by following up on callbacks and completion of jobs
  • Initiates actions to verify or respond to changes in appointment times including contracting customers to verify scheduled appointments, notifying customer when technicians will be late, reschedule missed appointments and place follow up calls
  • Checks in regularly with customers via phone or email to stay on track, avoid problems and make sure the customer is pleased
  • Makes appropriate judgements to remedy problems and ensure service recovery
  • Actively listens to customers, sets clear mutual expectations, empathizes as necessary and is friendly and professional
  • Works with Field Supervisors to prioritize open calls and then dispatches in a timely manner

Requirements:

  • Assists in the administration of service coordination, field productivity and field profitability
  • Schedule service, maintenance and warranty work taking into consideration the expected complexity of the work versus the experience and capabilities of the technician
  • Assist the Field Services Manager/Director and Superintendents in the planning, organization, motivation and coordination of the department’s resources and objectives
  • Assists in answering heavy phone volume for both internal and external customers
  • Strives for first call resolution, assists in the resolution of customer complaints in a timely, efficient and cost-effective manner, and knows when to reach out to management for assistance
  • Guide field staff in properly completing specialized forms required and assist in getting the paperwork to the necessary departments
  • Daily coordination with the Superintendents and technicians
  • Takes responsibility for seeing the job is completed satisfactorily by following up on callbacks and completion of jobs
  • Initiates actions to verify or respond to changes in appointment times including contracting customers to verify scheduled appointments, notifying customer when technicians will be late, reschedule missed appointments and place follow up calls
  • Accurately captures customer information GP Wennsoft, verifies documentation
  • Checks in regularly with customers via phone or email to stay on track, avoid problems and make sure the customer is pleased
  • Makes appropriate judgements to remedy problems and ensure service recovery
  • Actively listens to customers, sets clear mutual expectations, empathizes as necessary and is friendly and professional
  • Works with Field Supervisors to prioritize open calls and then dispatches in a timely manner
What we offer:
  • Safety: Our unmatched culture of safety is our foremost core value
  • Awards: RK Industries is highly recognized and accredited throughout the industry
  • Benefits: RK Industries offers competitive benefits to support your growth and well-being
  • Philanthropy: RK Industries invests in the community by supporting local services through the RK Foundation
  • Development: Through RK University, we provide hands-on training and development opportunities that empower employees to advance their careers and grow within the company, to include leadership and technical learning opportunities, as well as our accredited apprentice program

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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