CrawlJobs Logo
Robert Half Logo Robert Half · Call Center

Dispatcher

United States, Itasca 23.00 - 25.00 USD / Hour · Job Posted May 26, 2026
Apply Position
Job Link Share

Job Description

We are looking for a detail-oriented Dispatcher to support daily coordination and communication activities for a Contract position based in Itasca, Illinois. This role is well suited for someone who can manage incoming requests, respond to customer needs with professionalism, and keep operations moving efficiently in a fast-paced environment. The ideal candidate brings strong organizational skills, confidence working in a call center setting, and the ability to use dispatch technology to track and assign work accurately.

Job Responsibility

  • Receive service requests and incoming calls, gather key details, and prioritize needs based on urgency and scheduling requirements
  • Assign work to the appropriate drivers, technicians, or field personnel while maintaining efficient coverage and timely response
  • Use computer-aided dispatch tools to update job statuses, monitor activity, and keep records accurate throughout the day
  • Communicate clearly with customers and internal teams to provide updates, confirm schedules, and resolve routine service questions
  • Coordinate logistics across multiple requests to help balance workloads, route assignments, and service timing
  • Maintain organized documentation of dispatch activity, customer interactions, and operational changes in the appropriate systems
  • Escalate service issues, delays, or exceptions when needed to support smooth resolution and minimize disruption
  • Support overall call center operations by handling high-volume communication with accuracy, professionalism, and attention to detail

Requirements

  • Experience in dispatching, scheduling, or a similar coordination-focused role
  • Background in customer service, including phone-based or call center support
  • Familiarity with computer-aided dispatch systems and other operational software tools
  • Ability to manage multiple tasks at once while maintaining accuracy in a fast-paced environment
  • Strong verbal communication skills and a detail-oriented approach to customer interactions
  • Solid organizational skills with the ability to track details, timelines, and changing priorities
  • Experience coordinating logistics or routing activities is preferred

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Dispatcher

8 matching positions

911 Dispatch Supervisor

Individuals in this position supervise and direct subordinate staff. Tasks inclu...
Location
Location
United States , Frisco
Salary
Salary:
87436.00 - 104923.00 USD / Year
summitcountyco.gov Logo
Summit County, CO
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school graduate or equivalent
  • Minimum three (3) years of 911 dispatching experience
  • two years of relevant supervisory experience preferred
  • Working knowledge of law enforcement, fire, and EMS procedures and practices
  • thorough knowledge of computer systems and their application to Public Safety Communications
  • EMD, CPR, NIMS, CBI certifications
  • Successful completion of APCO Supervisory course within the first year of employment
  • Meets or exceeds all requirements for subordinate levels (Dispatcher I, Dispatcher II, Dispatch Lead)
  • Knowledge of basic supervisory and employee management principles
  • Ability to think analytically and apply sound judgement, solve problems, make effective decisions, and act with integrity
Job Responsibility
Job Responsibility
  • Supervise and direct subordinate staff
  • Assign and delegate work projects
  • Schedule employees to ensure proper staffing levels
  • Ensure standards of service are maintained in accordance with national standards and the mission and vision of the Summit County 911 Center
  • Responsible for performance management, including: work performance, coaching, mentoring, and implementing corrective action
  • Perform the duties of a 911 dispatcher as required
  • General supervision of assigned employees and daily oversight of dispatchers on the supervisor’s shift
  • Participate in hiring and training dispatchers
  • Make disciplinary decisions and initiate disciplinary actions
  • evaluate performance of dispatchers
  • Fulltime
Read More
Arrow Right

Dispatcher

We are looking for a detail-oriented Dispatcher to join our client in Spanish Sp...
Location
Location
United States , Spanish Springs
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in dispatching or a related field is required
  • Strong customer service skills with the ability to handle diverse situations
  • Proficiency in using computer-aided dispatch systems and related software
  • Comfortable managing multi-line phone systems and handling inbound calls
  • Excellent organizational skills and attention to detail
  • Ability to coordinate logistics and prioritize tasks effectively
  • Strong communication skills, both verbal and written
  • Familiarity with filing systems and general administrative tasks
Job Responsibility
Job Responsibility
  • Manage and coordinate dispatch operations to ensure timely and efficient service
  • Respond to incoming calls and inquiries promptly and professionally using a multi-line phone system
  • Utilize computer-aided dispatch systems to track and manage schedules and assignments
  • Provide outstanding customer service by addressing client needs and resolving issues effectively
  • Organize and maintain filing systems to ensure accurate record-keeping
  • Communicate with team members to relay critical information and updates
  • Monitor and manage logistics to optimize resource allocation and minimize delays
  • Assist in handling high call volumes in a call center environment
  • Support administrative tasks and maintain operational efficiency
  • Collaborate with other departments to ensure smooth workflow and service delivery
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Dispatcher

We are seeking a highly organized and adaptable Dispatcher to join our team in G...
Location
Location
United States , Green
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of experience in a dispatcher or customer service role
  • Proficiency with computer programs, including CRM systems and ticketing software
  • Strong skills in handling inbound calls and assisting customers with their inquiries
  • Experience in dispatching and coordinating field operations
  • Ability to effectively manage multiple tasks and meet deadlines in a fast-paced environment
  • Excellent communication and collaboration skills to work with diverse teams
  • High level of attention to detail and accuracy in maintaining records
  • Adaptability to learn and use new technologies or systems as needed
Job Responsibility
Job Responsibility
  • Serve as the first point of contact for customers, gathering and clarifying service needs, addressing specific requests or exceptions, and maintaining a high level of satisfaction
  • Use automated routing systems during peak service times to optimize delivery efficiency
  • Assist the service intake team by managing calls and inquiries from field technicians to ensure seamless operations
  • Work closely with service managers and technicians, leveraging collaboration tools like Microsoft Teams and Outlook to meet operational goals
  • Maintain accurate, detailed records using ticketing systems such as Solomon and Astea, ensuring all service requests are tracked and fulfilled effectively
  • Adapt quickly to new software or systems to enhance operational processes and improve overall efficiency
  • Efficiently balance urgent customer demands and competing responsibilities while adhering to deadlines
  • Perform under pressure with professionalism, collaborating with a variety of personalities to resolve conflicts effectively
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right

Dispatcher

We are looking for a dedicated Dispatcher in Princeton, Indiana! This is a contr...
Location
Location
United States , Princeton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Microsoft Office applications, including Word, Excel, Teams, and Outlook
  • Familiarity with load management systems and dispatch operations preferred
  • Strong organizational and multitasking skills to handle a dynamic work environment
  • Excellent verbal and written communication abilities
  • Customer service experience with a focus on resolving issues effectively
  • Availability to work on Saturdays, up to twice per month, and flexibility to work overtime when required.
Job Responsibility
Job Responsibility
  • Coordinate and manage daily dispatch operations, ensuring timely communication with drivers and team members
  • Utilize load management systems and internal platforms to assign tasks and monitor progress
  • Respond to inbound calls promptly and provide exceptional customer service to address inquiries or concerns
  • Collaborate with drivers to resolve any scheduling or operational issues effectively
  • Maintain accurate records and documentation related to dispatch activities
  • Assist with prioritizing tasks and managing multiple responsibilities in a fast-paced environment
  • Operate Office tools such as Word, Excel, Teams, and Outlook for communication and reporting.
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in 401(k) plan
  • Free online training
  • Competitive compensation.
  • Fulltime
Read More
Arrow Right

Service Dispatcher

Location
Location
United States , Spokane
Salary
Salary:
22.00 - 31.00 USD / Hour
apollomech.com Logo
Apollo Mechanical Contractors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Communicate clearly with department managers, employees, and company customers
  • Advanced customer service skills
  • Effective leader with superb communications skills
  • Ability to multi-task in faced-paced environment
  • Organized and detail oriented
  • Knowledge of industry is recommended
  • Computer skills- Proficient in Microsoft Office
  • High school diploma or general education degree (GED)
  • Minimum of two years related experience and/or training in customer service, dispatching, or project management or equivalent combination of education and experience
Job Responsibility
Job Responsibility
  • Maintain the service technician’s daily schedules and dispatch the technicians as service calls are completed
  • Schedule return trips with customers when parts are in
  • Maintain the on-call schedule for service technicians
  • Maintain customer database with current information
  • Keep customers appraised as to company schedule and requested lead-times
  • Provide accounting with maintenance contract billing information
  • Prepare service invoices and timecards for processing
  • Take incoming customer calls
  • Create, schedule, and coordinate service orders as calls are received
  • Respond to all messages left overnight
What we offer
What we offer
  • Medical, Dental, and Vision
  • 401K with Company Match
  • STD, LTD, Voluntary Life benefits
  • Paid Time off
  • Fulltime
Read More
Arrow Right

Dispatch Coordinator

We're looking for a proactive and organised Dispatch Coordinator to join our tea...
Location
Location
United Kingdom , Wigston
Salary
Salary:
28000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good computer literacy - confident using booking systems (training provided)
  • Experience in a warehouse, logistics, or dispatch environment
  • Able to work well as part of a team, but also take initiative and manage your own workload
  • Strong attention to detail and good organisational skills
  • FLT (Counterbalance) licence preferred
Job Responsibility
Job Responsibility
  • Booking items in and out using internal systems
  • Overseeing dispatch and ensuring accurate, timely delivery of outgoing goods
  • Packing items safely and efficiently
  • Understanding and processing customer requirements
  • Handling goods in/out and incoming tools and materials
  • Stock taking and inventory management
  • Some lifting and manual handling involved
  • Using FLT (Counterbalance) - ideally with a valid licence (expired within the last 6-12 months is acceptable)
What we offer
What we offer
  • Full-time, stable role in a friendly team
  • Own desk and laptop provided within an active shop floor environment
  • Early Friday finish - 2pm every Friday
  • Supportive training and development where needed
  • Long-term opportunity in a growing business
  • Fulltime
Read More
Arrow Right

Dispatcher - Fuel Delivery

We are seeking an outstanding candidate to join our amazing team! This is a grea...
Location
Location
Salary
Salary:
Not provided
faststoppetroleum.com Logo
Faststop Petroleum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Able to work a fixed schedule - 5 days
  • Must be able to work with minimal supervision
  • Dispatch experience is preferred but not required
  • Strong communication and customer service skills necessary
  • Prior fuel industry experience a plus
  • Must be able to make effective decisions
  • Position requires availability for "on-call" rotation
Job Responsibility
Job Responsibility
  • Utilizing "State of the art" dispatching systems - efficiently schedule drivers and third party haulers daily ensuring on-time delivery of product to various delivery points
  • Sets driver daily work in an efficient and professional manner to include fair route assignments while achieving maximum efficiency and cost savings for our customers
  • Manages complex routine including rescheduling, and handles any and all delivery issues and promptly communicates the concerns with the customer service team for follow up
  • Plan deliveries 24/48 hours in advance
  • Assimilate information from a variety of sources and prioritize needs
  • Identify what was sold and anticipate customer fuel needs
  • Determine who needs loads, identifying most critical/least critical
  • Assess market impact on loads Interact with CSR about orders and design load strategies if needed
  • Schedule timely deliveries to eliminate possible run outs
  • Meet delivery windows on all loads
  • Fulltime
Read More
Arrow Right

Dispatcher

Seeking a talented dispatcher to support overweight/oversized shipments returnin...
Location
Location
Canada , Bécancour
Salary
Salary:
60000.00 - 73000.00 USD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in dispatching in the trucking industry
Job Responsibility
Job Responsibility
  • Support overweight/oversized shipments returning from USA to Quebec
What we offer
What we offer
  • Monday to Friday 8am to 5pm
  • Company laptop provided
  • Vacation weeks negotiable based on experience
  • Fulltime
Read More
Arrow Right