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Robert Half Logo Robert Half · Logistics

Dispatcher

United States, Union City 24.00 - 31.00 USD / Hour · Job Posted July 04, 2026
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Job Description

We are seeking a highly organized Dispatcher to support daily transportation, logistics, and field service operations for a busy Union City organization. In this role, you will serve as the primary point of contact between customers, drivers, technicians, and internal teams, ensuring schedules, routes, and service requests are coordinated efficiently. The ideal candidate thrives in a fast-paced environment, can effectively prioritize competing demands, and is committed to delivering exceptional customer service. This is an excellent opportunity for someone with dispatch, logistics, transportation, or service coordination experience who enjoys problem-solving and operational support.

Job Responsibility

  • Coordinate and dispatch drivers, technicians, or field personnel while monitoring daily routes, service requests, and work schedules to ensure timely service delivery
  • Receive incoming customer calls, create and prioritize service orders, provide status updates, and resolve scheduling issues with professionalism and urgency
  • Monitor job progress throughout the day, communicate route changes or delays, and troubleshoot operational challenges while escalating issues when necessary
  • Maintain accurate dispatch records, route documentation, vehicle information, service logs, and scheduling data within company systems
  • Collaborate with operations, warehouse, customer service, and management teams to support daily workflow, improve efficiency, and ensure high service standards

Requirements

  • 2+ years of dispatching, logistics coordination, transportation, service scheduling, or high-volume customer service experience
  • Strong multitasking skills with the ability to prioritize competing requests and make decisions in a fast-paced environment
  • Proficiency with Microsoft Office Suite, including Outlook and Excel
  • experience with dispatch, routing, GPS, or fleet management systems is preferred
  • Excellent communication and customer service skills with the ability to interact professionally with drivers, customers, vendors, and internal teams
  • High school diploma or equivalent required
  • strong knowledge of local geography, routing, and transportation operations is a plus

Nice to have

  • experience with dispatch, routing, GPS, or fleet management systems
  • strong knowledge of local geography, routing, and transportation operations

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
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