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Dispatcher

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Advocate Health Care

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Location:
United States , Mint Hill

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

18.85 - 28.30 USD / Hour
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Job offer has expired

Job Description:

Dispatcher position for MedCenter Air Communication Center. Majority of duties performed in an indoor office with limited access to visitors. Working conditions can change rapidly from light office work to fast paced high stress environment requiring multiple tasks in a short time frame. Noise level varies from quiet to moderately loud. Requires long periods of sitting, operating computer, and answering phones.

Job Responsibility:

  • Adheres to general hospital standards to promote cooperative work environment
  • Follow hospital and departmental policies and procedures
  • Assume responsibility for keeping informed about changes in policies
  • Dispatches Security personnel to scene as requested
  • Document request for service and events in Security Communications database
  • Confirms response to scene and appropriate action taken
  • Receives calls via Radio Channels or by Phone and follows protocols
  • Transmits accurate information to personnel as needed
  • Prioritizes emergency calls appropriately
  • Document emergencies in database
  • Monitors equipment panel abnormalities
  • Ensures systems are returned to normal working order
  • Monitor multiple alarms systems and dispatch appropriate agencies

Requirements:

  • High School Diploma or GED required
  • 1 Year Dispatch Center experience preferred
  • APCO Certification Preferred
  • Must be able to speak in a clear concise manner
  • Must be able to make rapid, appropriate decisions
  • Ability to function well in high stress situations with limited assistance
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits (medical, dental, vision, life, Short- and Long-Term Disability)
  • Flexible Spending Accounts
  • Family benefits (adoption assistance, paid parental leave)
  • Defined contribution retirement plans with employer match
  • Educational Assistance Program
  • Opportunity for annual increases based on performance
  • Premium pay (shift, on call)
  • Incentive pay for select positions

Additional Information:

Job Posted:
February 07, 2026

Expiration:
February 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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