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We are looking for an organized and detail-oriented Dispatcher to join our team on a contract basis in Rome, New York. This role involves coordinating logistics and ensuring efficient communication between customers and service teams. The ideal candidate will excel in a fast-paced environment and demonstrate strong customer service and dispatching skills.
Job Responsibility:
Manage and prioritize incoming service requests from customers, ensuring timely responses
Coordinate and dispatch service teams to meet customer needs efficiently
Utilize computer-aided dispatch systems to track and manage service schedules
Maintain clear and thorough communication with customers to provide updates and address inquiries
Monitor and adjust schedules as needed to accommodate unforeseen changes or urgent requests
Collaborate with team members to optimize logistical operations and improve service delivery
Document and report service activities accurately to ensure compliance and accountability
Handle customer concerns and provide solutions in a courteous and effective manner
Ensure adherence to company policies and procedures during all dispatch activities
Requirements:
At least 1 year of experience in dispatching or a related field
Strong customer service skills with the ability to communicate effectively
Familiarity with call center operations or similar environments
Proficiency in computer-aided dispatch systems and related software
Excellent organizational skills and the ability to manage multiple tasks simultaneously
Strong problem-solving abilities to address logistical challenges
Ability to work in a fast-paced environment while maintaining attention to detail
Flexibility to adapt to changing priorities and schedules
What we offer:
medical, vision, dental, and life and disability insurance