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We are looking for a dedicated Dispatcher to join our team on a contract - permanent basis in Warrendale, Pennsylvania. This role is vital in managing the daily operations of fire protection services, ensuring seamless coordination between technicians, customers, and internal teams. If you thrive in a fast-paced environment and excel at organization and communication, this position offers the opportunity to make a meaningful impact. This is a fully on-site position Monday -Friday 7AM - 4PM.
Job Responsibility:
Schedule and assign fire protection technicians for inspections, service calls, repairs, and system upgrades
Develop and manage technician schedules to optimize labor efficiency while meeting customer commitments
Coordinate recurring inspection schedules in alignment with service contracts and compliance standards
Plan and adjust technician routes to minimize travel time and enhance productivity
Respond promptly to emergency service requests and adapt schedules based on technician availability, weather conditions, or customer needs
Communicate job details, site information, and scope changes to technicians prior to dispatch
Maintain accurate service records, customer details, job documentation, and purchase order requirements
Monitor and report scheduling discrepancies, ensuring timely completion of service work
Assist with job closeouts, documentation preparation, and billing processes
Support project managers and service teams with scheduling coordination and administrative tasks
Requirements:
Previous experience in dispatching or scheduling within industries such as fire protection, alarm systems, electrical, or service contracting preferred
Proven ability to coordinate field technicians in a multi-location service environment
Proficiency in service management software, dispatch boards, or inspection reporting systems
Strong communication and customer service skills, with the ability to handle high-pressure situations
Competence in logistics coordination and computer-aided dispatch systems
Detail-oriented and organized, with excellent time management abilities
What we offer:
medical, vision, dental, and life and disability insurance