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We are looking for a detail-oriented and customer-focused Dispatcher to join our team in Medford, New Jersey. In this role, you will oversee daily dispatch operations, ensuring timely and efficient coordination of services. This is a long-term contract, offering an exciting opportunity to contribute to a fast-paced and dynamic environment.
Job Responsibility:
Schedule and dispatch service personnel to meet customer requests and project deadlines
Manage incoming service calls and address customer inquiries
Utilize computer-aided dispatch systems to accurately record and track service assignments
Coordinate logistics to optimize efficiency and ensure timely service delivery
Maintain detailed records of service activities, including updates and follow-ups
Communicate effectively with clients and team members to provide updates or resolve issues
Monitor schedules and adjust assignments as needed to accommodate changing priorities
Support office operations by assisting with administrative tasks related to dispatching
Collaborate with team members to ensure seamless communication and workflow
Uphold a high standard of customer service across all interactions and processes
Requirements:
Proven experience in dispatching or a related customer service role
Strong proficiency with computer systems and dispatch software
Excellent communication skills, both written and verbal
Ability to work in a fast-paced environment while maintaining attention to detail
Demonstrated experience in coordinating logistics and managing schedules
Exceptional organizational skills and ability to prioritize tasks effectively
Commitment to providing outstanding customer service and resolving issues efficiently
What we offer:
medical, vision, dental, and life and disability insurance