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We are looking for an experienced Dispatcher to join our team in Jackson, Michigan in our dispatch office from 6:00 am- 9:00 am and then again from 2:00 pm - 5:00 pm. In this Contract position, you will play a critical role in ensuring efficient coordination and communication within the transport industry. This role requires a strong ability to multitask, manage communication systems, and provide excellent customer service.
Job Responsibility:
Coordinate and dispatch transport services efficiently to meet operational needs
Manage communication through multi-line phone systems and two-way radios
Ensure timely responses to inquiries while maintaining high levels of customer service
Collaborate with public school representatives to organize transportation schedules
Monitor and adjust routes to address changes or delays effectively
Keep accurate records of dispatch activities and maintain organized logs
Resolve issues promptly, including addressing concerns from drivers or clients
Relay information accurately and promptly between drivers, clients, and management
Uphold safety standards and adhere to company policies during all operations
Requirements:
Previous experience in dispatching within the transport industry
Strong customer service skills with the ability to handle inquiries professionally
Familiarity with public school transportation systems is preferred
Proficiency in operating multi-line phone systems and two-way radios
Excellent organizational and multitasking abilities
Ability to remain calm and effective in high-pressure situations
Strong verbal and written communication skills
Knowledge of safety protocols and transportation regulations
Nice to have:
Familiarity with public school transportation systems is preferred
What we offer:
medical, vision, dental, and life and disability insurance