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We are seeking a highly organized and customer-focused HVAC Dispatcher to coordinate daily service operations, schedule technicians, and ensure timely response to customer service requests. This role is essential to maintaining efficient field operations, supporting technicians, and delivering excellent customer service. The ideal candidate has strong communication skills, dispatching or scheduling experience, and the ability to thrive in a fast-paced service environment.
Job Responsibility
Schedule and dispatch HVAC technicians for service calls, maintenance appointments, and emergency requests
Monitor technician routes and adjust schedules as needed to maximize efficiency and response times
Serve as the primary point of contact for customers regarding appointment confirmations, updates, and service inquiries
Communicate with technicians throughout the day to provide job details, schedule changes, and customer information
Prioritize urgent service calls and coordinate same-day or emergency dispatching
Enter and maintain accurate customer, service, and job data in the dispatching or CRM system
Verify completed work orders and ensure all necessary documentation is recorded
Coordinate with parts, service, and installation teams to support job completion
Follow up with customers to confirm service satisfaction and resolve scheduling concerns
Support invoicing, service agreement tracking, and general administrative functions as needed
Requirements
2+ years of dispatching, scheduling, customer service, or administrative experience, preferably in HVAC, plumbing, electrical, or other service-based industries
Strong organizational and multitasking skills
Excellent verbal and written communication abilities
Ability to work effectively in a fast-paced, high-volume environment
Proficiency with Microsoft Office and dispatching/service management software
Strong problem-solving skills and attention to detail
High school diploma or equivalent required
additional administrative or technical training is a plus
Nice to have
additional administrative or technical training is a plus
What we offer
medical, vision, dental, and life and disability insurance