Dispatcher

• serve as the primary point of contact for customer service calls, scheduling, and dispatching fire protection technicians
• coordinate daily work orders, routes, and schedules to optimize technician productivity
• communicate job details, locations, and timelines clearly to field staff
• track work orders and technician progress using dispatch and scheduling software
• respond promptly to emergency service requests and re-prioritize schedules as needed
• maintain accurate records of service calls, completed work, and follow-up requirements
• provide excellent customer service, keeping clients informed on scheduling and status updates
• collaborate with operations, service managers, and technicians to resolve scheduling conflicts

• 2+ years of dispatching, scheduling, or customer service experience
• industry experience in construction, facilities, or fire protection preferred
• strong organizational and multitasking skills with the ability to manage competing priorities
• proficient in Microsoft Office Suite and dispatching/scheduling software
• excellent communication skills (written and verbal)
• ability to work in a fast-paced environment while maintaining attention to detail
• strong problem-solving skills and a customer-first mindset

industry experience in construction, facilities, or fire protection

• medical, vision, dental, and life and disability insurance
• eligibility to enroll in company 401(k) plan
• competitive compensation