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Dayton area company is looking for a Dispatcher to join their team for immediately for a contract-to-hire opportunity! The Dispatcher plays a critical role in coordinating scheduling, communicating updates, and ensuring the efficient movement of people, vehicles, or products for the organization. Key Responsibilities: Receive incoming calls and requests for service or delivery, gather information, and dispatch appropriate personnel or equipment. Schedule and monitor daily routes or service calls to ensure timely fulfillment and efficient resource use. Track progress of ongoing jobs, communicate schedule changes promptly, and address potential delays. Maintain accurate records of service calls, deliveries, or transportation requests in the system. Collaborate with drivers, field staff, and management to resolve issues and optimize service levels. Communicate professionally and clearly with internal teams and customers to provide updates and resolve concerns. Follow company safety and compliance procedures at all times. Assist in maintaining and updating route maps, schedules, and contact lists as necessary.
Job Responsibility:
Receive incoming calls and requests for service or delivery, gather information, and dispatch appropriate personnel or equipment
Schedule and monitor daily routes or service calls to ensure timely fulfillment and efficient resource use
Track progress of ongoing jobs, communicate schedule changes promptly, and address potential delays
Maintain accurate records of service calls, deliveries, or transportation requests in the system
Collaborate with drivers, field staff, and management to resolve issues and optimize service levels
Communicate professionally and clearly with internal teams and customers to provide updates and resolve concerns
Follow company safety and compliance procedures at all times
Assist in maintaining and updating route maps, schedules, and contact lists as necessary.
Requirements:
Previous experience in dispatch, scheduling, logistics, transportation, or a related field preferred
Strong organizational skills and attention to detail
Able to multitask effectively in a fast-paced environment
Excellent customer service and communication skills, both verbal and written
Proficient with typical business software (Microsoft Office Suite, dispatching or fleet management systems a plus)