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Dispatcher

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Advocate Health Care

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Location:
United States , Mint Hill

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

18.50 - 27.75 USD / Hour
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Job Description:

Dispatcher position for MedCenter Air Communication Center. Majority of duties performed in an indoor office with limited access to visitors. Working conditions can change rapidly from light office work to fast paced high stress environment requiring multiple tasks in a short time frame. Noise level varies from quiet to moderately loud. Requires long periods of sitting, operating computer, and answering phones.

Job Responsibility:

  • Adheres to the general hospital standards to promote a cooperative work environment
  • Follow hospital policies and procedures
  • Follow departmental policies and procedures
  • Assume responsibility for keeping informed about changes in policies and procedures
  • Dispatches Security personnel to scene as requested
  • Document request for service and events in Security Communications database
  • Confirms response to the scene and appropriate action taken
  • Receives calls via Radio Channels or by Phone and follows all associated protocols
  • Transmits accurate information to personnel as needed
  • Prioritizes emergency calls appropriately
  • Document the emergency in Security Communications database
  • Monitors equipment panel abnormalities and ensures prompt response to incidents
  • Monitor multiple alarms systems and dispatch Security, Law Enforcement, Fire Department or any other appropriate agency

Requirements:

  • High School Diploma or GED required
  • 1 Year Dispatch Center experience preferred
  • APCO Certification Preferred
  • Must be able to speak in a clear concise manner
  • Must be able to make rapid, appropriate decisions
  • Ability to function well in high stress situations with limited assistance
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Opportunity for annual increases based on performance

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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