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We are looking for a detail-oriented Dispatcher to join our team. This position offers a Contract to permanent opportunity, providing a pathway to long-term employment. The role involves managing dispatch operations efficiently while ensuring excellent customer service and accurate data entry.
Job Responsibility:
Coordinate dispatch schedules and ensure timely communication with drivers and customers
Perform accurate data entry tasks to maintain detailed records of dispatch activities
Handle incoming calls and provide prompt assistance to customers
Deliver exceptional customer service by addressing inquiries and resolving issues
Collaborate effectively with team members to ensure smooth operations
Adapt to new systems and processes, demonstrating a willingness to learn
Assist with bilingual communication when required to serve diverse customers
Monitor and report any discrepancies in scheduling or operations
Support occasional Saturday shifts and overtime as needed
Follow business casual dress code and maintain professionalism at all times
Requirements:
Strong communication skills, both written and verbal
Proficiency in using computers and ability to learn new systems
Experience in dispatch operations is preferred but not mandatory
Ability to work collaboratively in a team environment
Comfortable interacting with customers and addressing their needs
Bilingual abilities are advantageous
Attention to detail and accuracy in data entry
Flexibility to work occasional weekends and overtime
Nice to have:
Bilingual abilities are advantageous
Experience in dispatch operations is preferred but not mandatory