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A reputable field services/utilities provider in Escondido is adding a detail‑accurate Dispatcher to coordinate technician schedules, manage urgent work orders, and ensure SLA compliance. Ideal for someone who enjoys puzzle‑solving: right tech, right part, right time.
Job Responsibility:
Schedule and dispatch technicians based on skillset, certifications, inventory, and territory
Prioritize emergency orders, safety calls, and warranty work while protecting SLAs
Confirm parts availability, coordinate pickups, and minimize windshield time
Communicate ETAs and scope with customers
capture accurate notes and outcomes
Update work orders, closeouts, and billing flags in the system
ensure signatures/PODs
Partner with Operations and Inventory on returns, re‑visits, and quality checks
Track technician productivity and escalate recurring issues with recommendations
Requirements:
2+ years dispatch/scheduling in field services, HVAC, utilities, or telecom