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We are seeking a dedicated Dispatcher to join our team in Green, Ohio. In this contract-to-permanent position, you will play a critical role in coordinating service requests, ensuring efficient communication with customers, and supporting our field technicians. The ideal candidate excels in a fast-paced environment, demonstrates exceptional organizational skills, and adapts quickly to changing priorities.
Job Responsibility:
Serve as the primary point of contact for customers, responding to service requests and clarifying requirements
Utilize routing systems to optimize scheduling, particularly during peak demand periods
Assist field technicians by managing incoming calls and facilitating prompt resolutions
Collaborate with service managers and team members via platforms such as Microsoft Teams and Outlook
Accurately log and update information in ticketing systems, including Solomon and Astea
Adapt to new software and technology to enhance operational workflows
Effectively prioritize multiple tasks to address urgent customer needs and balance competing priorities
Maintain a professional demeanor under pressure and foster positive interactions with diverse individuals
Requirements:
Minimum of 1 year of experience in dispatching or a related field
Proficiency in using computer programs and CRM systems
Strong ability to handle inbound calls and assist customers effectively
Experience in dispatching and coordinating with technical teams
Excellent organizational and multitasking skills
Ability to work efficiently in high-pressure situations
Strong communication skills, both verbal and written
What we offer:
medical, vision, dental, and life and disability insurance