Dispatcher

• Respond to incoming calls and inquiries related to public concerns such as code issues, animal-related matters, parking complaints, graffiti, illegal dumping, abandoned vehicles, and nuisance properties
• Record incident details thoroughly and open service requests in the appropriate databases and software platforms
• Assign and relay reported issues to code enforcement staff, animal control personnel, and other field teams as needed
• Maintain organized files and support documentation retention in accordance with established recordkeeping practices
• Use computers, office equipment, and standard business software to manage daily administrative and dispatch activities
• Deliver courteous and solutions-focused service while speaking with individuals who may be upset, emotional, or confrontational
• Support general office and coordination tasks and carry out additional related duties as assigned

• At least 1 year of experience in dispatching, customer service, call center support, or a related administrative role
• Ability to communicate clearly and effectively in both verbal and written English
• Experience entering and maintaining accurate records within computer systems and databases
• Working knowledge of Microsoft Office and other standard office software applications
• Capacity to manage multiple priorities efficiently in a busy work environment
• Strong attention to detail with the ability to collect, assess, and document information accurately
• Detail-oriented composure and sound interpersonal skills when handling challenging situations
• Bilingual Spanish communication skills are a plus

Bilingual Spanish communication skills are a plus

• medical, vision, dental, and life and disability insurance
• 401(k) plan