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Cencora Logo Cencora · Logistics

Dispatcher

United States, Chantilly · Job Posted February 20, 2026
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Job Description

The Dispatcher works together with drivers and supervisors to create the most effective delivery routes and schedules. This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

Job Responsibility

  • Coordinate the recovery and tender of freight at local airports
  • Monitor drivers to ensure customer pickup and delivery expectations are met
  • Assist in the preparation of packaging materials and cold chain supplies when required by clients for pick up
  • Monitor and maintain cold chain for all shipments arriving at the airports and freight held at office awaiting instructions/clearance for delivery
  • Monitor clearance status and enter updated notes for Customer Service and origin offices
  • Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our drivers and followed
  • Ensure that all Company and Regulatory policies and Standard Operational Procedures are followed
  • Monitor, respond to and action personal and group email accounts in a timely manner
  • Monitor all “On-Hold” shipments for export and/or delivery approval
  • Monitor and update the Outbound Flight Monitor
  • Proficiency in Cold Chain Management which will include but not limited to Gel Pack/Packaging preparation, Gel Pack/Packaging refurbishment, Gel Pack/Packaging configuration
  • Assist all Leadership Team Members in all daily functions and/or activities needed
  • Maintain all individual Training Records, Certificates and Qualifications and complete tests by due date
  • Ensure proper storage of shipments at airlines and office
  • Report all complaints, concerns and issues to management immediately
  • Must be able to work overtime as necessary
  • Perform related/other duties as assigned

Requirements

  • A general educational knowledge, normally acquired through a high school diploma or GED
  • Normally requires two (2) to three (3) years’ experience in related field
  • Proficient computer skills
  • Excellent written and verbal communication skills
  • Works well in a team environment
  • Good organizational skills and attention to detail
  • Sense of urgency
  • Ability to safely lift packages up to 75 lbs.
  • Professional demeanor
  • Ability to work flexible a schedule including afternoons, evenings, weekends, and/or occasional holidays
  • Ability to work occasional overtime as needed
  • Ability to multitask

What we offer

  • medical
  • dental
  • vision care
  • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • support for working families which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
  • a variety of training programs
  • professional development resources
  • opportunities to participate in mentorship programs, employee resource groups, volunteer activities
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