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We are looking for an organized and detail-oriented Dispatcher to join our team in Canoga Park, California. In this Contract to permanent position, you will play a key role in managing schedules, coordinating appointments, and ensuring seamless communication between clients, sales representatives, and technical staff. This opportunity is ideal for someone with a strong ability to multitask and a passion for providing excellent customer service.
Job Responsibility:
Schedule and coordinate service appointments based on requests from the sales team, clients, and technical staff
Manage and adapt to dynamic scheduling changes to ensure efficiency and timely service
Communicate updates to clients regarding appointment times and any modifications
Utilize multitasking skills to handle multiple priorities and tasks simultaneously
Partner directly with the Director of Technical Services for reporting and task assignments
Maintain accurate records of appointments, schedules, and client communications
Address customer inquiries and resolve scheduling conflicts promptly
Work collaboratively with team members to optimize workflows and logistics
Leverage computer-aided dispatch tools to streamline operations
Ensure all dispatch activities align with company standards and customer expectations
Requirements:
Minimum of 2 years of experience in dispatching or a related field
Strong background in customer service, ideally within a call center environment
Proficiency in computer-aided dispatch software and tools
Exceptional organizational skills with the ability to prioritize and multitask effectively
Experience coordinating logistics and managing schedules in a fast-paced environment
Excellent communication skills to interact with clients and team members professionally
Ability to work well under pressure and adapt to changing circumstances
Familiarity with reporting tasks and providing updates to leadership
What we offer:
medical, vision, dental, and life and disability insurance