CrawlJobs Logo
Robert Half Logo Robert Half · Customer Service

Dispatcher

United States, Cedar Rapids · Job Posted April 12, 2026
Apply Position
Job Link Share

Job Description

We are seeking a highly organized and proactive Dispatcher to support a growing local organization's operations team on a contract-to-hire basis. This role is responsible for managing incoming service requests, dispatching field technicians, maintaining accurate documentation, and ensuring a seamless flow of communication between customers, vendors, and internal teams. This is a great opportunity to join a fast paced, dynamic team!

Job Responsibility

  • Answer and route incoming service requests in a professional, customer‑focused manner
  • Schedule, dispatch, and adjust daily assignments for field technicians
  • Communicate job details, required materials, and expectations to technicians clearly and efficiently
  • Create, update, and track service orders within the company’s ERP or workflow management system
  • Order or coordinate parts and materials as needed for each job
  • Maintain accurate documentation, including job notes, time logs, and service reports
  • Assist with expense reports, invoice preparation, and other administrative tasks as needed
  • Monitor job progress throughout the day and provide updates to customers and internal teams
  • Identify scheduling conflicts and resolve issues in real time to keep projects on track
  • Support general office operations, data entry, and ad‑hoc administrative needs

Requirements

  • High school diploma or GED required
  • Prior experience in dispatching, scheduling, customer service, or administrative coordination preferred
  • Background in the trades (HVAC, plumbing, electrical, construction, industrial services, etc.) strongly preferred
  • Strong phone communication skills
  • Highly organized with strong attention to detail
  • Ability to learn and navigate ERP systems, scheduling software, and other digital tools
  • Comfortable working in a fast‑paced environment with shifting priorities
  • Dependable, positive, and solutions‑oriented

Nice to have

  • Experience working within the skilled trades, construction, mechanical, or service industries is a strong plus
  • Experience supporting technicians, field services, or trade‑based teams will help you hit the ground running

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Dispatcher

8 matching positions

New

Dispatcher

We are looking for a detail-oriented Dispatcher to support daily transportation ...
Location
Location
United States , Richmond
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in dispatch, transportation coordination, or a similar operations-focused support role
  • Trucking dispatch experience is strongly preferred
  • Ability to manage communication with a high volume of drivers in a fast-paced environment
  • Strong written communication skills, with the ability to handle most interactions through messaging tools
  • Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel
  • Customer service experience with a detail-oriented and solutions-focused approach
  • Ability to balance multiple priorities, stay organized, and respond effectively to time-sensitive issues
Job Responsibility
Job Responsibility
  • Serve as the primary communication link for a group of approximately 35 to 50 drivers, providing timely updates and operational support throughout the day
  • Respond to driver questions related to route challenges, payroll matters, and safety concerns, ensuring issues are addressed clearly and efficiently
  • Use messaging platforms as the main method of communication while handling phone conversations as needed for urgent or complex situations
  • Document driver interactions, operational updates, and issue resolutions to maintain accurate and accessible records
  • Coordinate with internal operations and logistics teams to help resolve service disruptions and keep daily activities on track
  • Monitor ongoing driver needs and escalate unresolved concerns to the appropriate teams when additional support is required
  • Support dispatch and logistics workflows by maintaining organized information and assisting with day-to-day operational communication
  • Utilize Microsoft Office tools to manage records, track activity, and prepare routine operational updates
What we offer
What we offer
  • Medical benefits
  • Vision benefits
  • Dental benefits
  • Life and disability insurance
  • 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right
New

Dispatcher

We are seeking a highly organized Dispatcher to support daily transportation, lo...
Location
Location
United States , Union City
Salary
Salary:
24.00 - 31.00 USD / Hour
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of dispatching, logistics coordination, transportation, service scheduling, or high-volume customer service experience
  • Strong multitasking skills with the ability to prioritize competing requests and make decisions in a fast-paced environment
  • Proficiency with Microsoft Office Suite, including Outlook and Excel
  • experience with dispatch, routing, GPS, or fleet management systems is preferred
  • Excellent communication and customer service skills with the ability to interact professionally with drivers, customers, vendors, and internal teams
  • High school diploma or equivalent required
  • strong knowledge of local geography, routing, and transportation operations is a plus
Job Responsibility
Job Responsibility
  • Coordinate and dispatch drivers, technicians, or field personnel while monitoring daily routes, service requests, and work schedules to ensure timely service delivery
  • Receive incoming customer calls, create and prioritize service orders, provide status updates, and resolve scheduling issues with professionalism and urgency
  • Monitor job progress throughout the day, communicate route changes or delays, and troubleshoot operational challenges while escalating issues when necessary
  • Maintain accurate dispatch records, route documentation, vehicle information, service logs, and scheduling data within company systems
  • Collaborate with operations, warehouse, customer service, and management teams to support daily workflow, improve efficiency, and ensure high service standards
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Dispatcher

SUMMARY: The incumbent performs all functions associated with radio net control ...
Location
Location
USA , Macy
Salary
Salary:
17.00 - 18.00 USD / Hour
omahatribe.com Logo
The Omaha Tribe of Nebraska
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • General Knowledge of the Privacy Act and the Confidentiality of records
  • Excellent Communication skills
  • General knowledge or skills in Clerical or Office procedures
  • Computer Literacy
  • High School diploma or general education degree (GED)
  • or one to three months related experience and/or training
  • or equivalent combination of education and experience
  • Applicant must have at least six (6) months previous experience in field
  • Must possess approved certification in radio dispatching or six (6) months' previous experience as a dispatcher or Police Officer
  • Must have a valid driver license
Job Responsibility
Job Responsibility
  • Supervises and receives in-coming and out-going calls from the general public
  • Maintains an accurate daily record of in-coming and out-going calls via telephone or short wave dispatching equipment
  • Receives and classifies telephone messages at communications office and routes messages for transmission to Police Officers
  • Receives and logs complaints from public concerning crimes and police emergencies, broadcast order to police radio units in vicinity to investigate complaints, and relays instructions or questions from remote units
  • In some instances, coordinates all police, fire, ambulance and other emergency request, relaying instructions to unit concerned
  • May transmit or receive messages between various tribal organizations, BIA, or other Law Enforcement agencies
  • Receives and logs in-coming fire calls, questions caller as to location and disposition of emergency
  • Relays messages from scene of fire, police emergency, such as requests for additional help or medical assistance
  • Test various communication systems and reports malfunctions to supervisor
  • Other duties may be assigned
What we offer
What we offer
  • 401(k)
  • Worker's Comp
  • 16+ Paid Holidays
  • Annual Vacation Leave
  • Accrued Sick Leave
  • Other Leave (Jury Duty/Military/Education/Religious/Cultural)
  • Comprehensive & Cost Effective Medical/Dental/Vision Insurance
  • $30,000 Life Insurance
  • FMLA
  • Short Term Disability
Read More
Arrow Right
New

Dispatcher

We are looking for a Dispatcher to support community service operations for a go...
Location
Location
United States , Adelanto
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of experience in dispatching, customer service, call center support, or a related administrative role
  • Ability to communicate clearly and effectively in both verbal and written English
  • Experience entering and maintaining accurate records within computer systems and databases
  • Working knowledge of Microsoft Office and other standard office software applications
  • Capacity to manage multiple priorities efficiently in a busy work environment
  • Strong attention to detail with the ability to collect, assess, and document information accurately
  • Detail-oriented composure and sound interpersonal skills when handling challenging situations
  • Bilingual Spanish communication skills are a plus
Job Responsibility
Job Responsibility
  • Respond to incoming calls and inquiries related to public concerns such as code issues, animal-related matters, parking complaints, graffiti, illegal dumping, abandoned vehicles, and nuisance properties
  • Record incident details thoroughly and open service requests in the appropriate databases and software platforms
  • Assign and relay reported issues to code enforcement staff, animal control personnel, and other field teams as needed
  • Maintain organized files and support documentation retention in accordance with established recordkeeping practices
  • Use computers, office equipment, and standard business software to manage daily administrative and dispatch activities
  • Deliver courteous and solutions-focused service while speaking with individuals who may be upset, emotional, or confrontational
  • Support general office and coordination tasks and carry out additional related duties as assigned
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Dispatcher

We are looking for a detail-oriented Dispatcher to support service coordination ...
Location
Location
United States , Tukwila
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in dispatching, scheduling, or service coordination within a fast-paced support environment
  • Strong customer service skills with the ability to communicate clearly and professionally by phone and through scheduling updates
  • Ability to manage frequent interruptions, shifting priorities, and last-minute changes while maintaining accuracy
  • Comfortable handling a high daily call volume and documenting customer information thoroughly
  • Strong attention to detail when reviewing reports, tracking job progress, and maintaining calendar accuracy
  • Proficiency with computer-based dispatching, scheduling, or service management systems
  • Ability to coordinate logistics for multiple technicians and ensure service commitments are met on time
Job Responsibility
Job Responsibility
  • Coordinate technician assignments for installation, fire alarm and detection, sprinkler, inspection, monitoring, and service-related work
  • Manage daily scheduling activities by arranging appointments, confirming availability, and maintaining calendars for a team of 10 to 12 technicians
  • Handle a high volume of customer and internal calls, collecting accurate service details and adjusting appointments as priorities shift
  • Respond to urgent scheduling conflicts such as emergencies, delays, and call-outs by redistributing work and updating customers promptly
  • Track recurring service visits, including weekly, monthly, and biannual appointments, to support timely job completion
  • Review completion records each day to verify work was properly documented and follow up on missing or inaccurate information
  • Maintain customer account information by creating, updating, and organizing service records with attention to detail
  • Support compliance and reporting activities by checking that assigned teams complete required work within expected timeframes
  • Use scheduling and service management tools such as Tigris, Service Trade, and Great Plains to maintain accurate operational records
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Dispatcher

Our client in the transportation industry is seeking a highly organized Dispatch...
Location
Location
United States , Baltimore
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a dispatcher, customer service representative, or similar role
  • Strong communication and multitasking skills
  • Proficiency in dispatch software, GPS systems, and Microsoft Office tools
  • Ability to work under pressure and make quick, sound decisions
  • Excellent time-management and organizational abilities
  • Knowledge of transportation, logistics, or emergency services
  • Experience working with CRM and/or SAP preferred
Job Responsibility
Job Responsibility
  • Receive and respond to calls, emails, or messages from customers, drivers, or field staff
  • Schedule and dispatch drivers, service technicians, or delivery personnel according to priorities and availability
  • Monitor the location and status of vehicles or staff using dispatching software or GPS tracking systems
  • Communicate with drivers or field personnel to provide updates, instructions, and support
  • Maintain accurate records of calls, routes, deliveries, and service activities
  • Handle emergency and non-emergency situations calmly and efficiently
  • Coordinate with other departments (maintenance, customer service, management) to ensure smooth workflow
  • Prepare daily or weekly reports on operations, productivity, and incidents
  • Ensure compliance with company policies, safety regulations, and service standards
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Dispatcher

We are looking for a detail-oriented Dispatcher to support service coordination ...
Location
Location
United States , Tukwila
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in dispatching, scheduling, or service coordination within a fast-paced support environment
  • Strong customer service skills with the ability to communicate clearly and professionally by phone and through scheduling updates
  • Ability to manage frequent interruptions, shifting priorities, and last-minute changes while maintaining accuracy
  • Comfortable handling a high daily call volume and documenting customer information thoroughly
  • Strong attention to detail when reviewing reports, tracking job progress, and maintaining calendar accuracy
  • Proficiency with computer-based dispatching, scheduling, or service management systems
  • Ability to coordinate logistics for multiple technicians and ensure service commitments are met on time
Job Responsibility
Job Responsibility
  • Coordinate technician assignments for installation, fire alarm and detection, sprinkler, inspection, monitoring, and service-related work
  • Manage daily scheduling activities by arranging appointments, confirming availability, and maintaining calendars for a team of 10 to 12 technicians
  • Handle a high volume of customer and internal calls, collecting accurate service details and adjusting appointments as priorities shift
  • Respond to urgent scheduling conflicts such as emergencies, delays, and call-outs by redistributing work and updating customers promptly
  • Track recurring service visits, including weekly, monthly, and biannual appointments, to support timely job completion
  • Review completion records each day to verify work was properly documented and follow up on missing or inaccurate information
  • Maintain customer account information by creating, updating, and organizing service records with attention to detail
  • Support compliance and reporting activities by checking that assigned teams complete required work within expected timeframes
  • Use scheduling and service management tools such as Tigris, Service Trade, and Great Plains to maintain accurate operational records
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Dispatcher

Location
Location
United States , Toledo
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in dispatching, service coordination, logistics support, or a similar fast-paced administrative role is preferred
  • Strong customer service skills with the patience and professionalism to interact effectively with technicians, managers, and clients
  • Ability to stay organized, dependable, and detail-focused while managing multiple priorities at once
  • Comfortable using Microsoft Word, Excel, Outlook Calendar, and cloud-based business systems.
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right