This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a detail-oriented Dispatcher to support service coordination and customer communication for a Long-term Contract position in Tukwila, Washington. This role focuses on organizing technician schedules, responding to changing service needs, and ensuring appointments are handled accurately across multiple service lines. The ideal candidate brings strong customer service skills, sound judgment in a fast-paced environment, and the ability to keep scheduling operations running smoothly.
Job Responsibility
Coordinate technician assignments for installation, fire alarm and detection, sprinkler, inspection, monitoring, and service-related work
Manage daily scheduling activities by arranging appointments, confirming availability, and maintaining calendars for a team of 10 to 12 technicians
Handle a high volume of customer and internal calls, collecting accurate service details and adjusting appointments as priorities shift
Respond to urgent scheduling conflicts such as emergencies, delays, and call-outs by redistributing work and updating customers promptly
Track recurring service visits, including weekly, monthly, and biannual appointments, to support timely job completion
Review completion records each day to verify work was properly documented and follow up on missing or inaccurate information
Maintain customer account information by creating, updating, and organizing service records with attention to detail
Support compliance and reporting activities by checking that assigned teams complete required work within expected timeframes
Use scheduling and service management tools such as Tigris, Service Trade, and Great Plains to maintain accurate operational records
Requirements
Experience in dispatching, scheduling, or service coordination within a fast-paced support environment
Strong customer service skills with the ability to communicate clearly and professionally by phone and through scheduling updates
Ability to manage frequent interruptions, shifting priorities, and last-minute changes while maintaining accuracy
Comfortable handling a high daily call volume and documenting customer information thoroughly
Strong attention to detail when reviewing reports, tracking job progress, and maintaining calendar accuracy
Proficiency with computer-based dispatching, scheduling, or service management systems
Ability to coordinate logistics for multiple technicians and ensure service commitments are met on time
What we offer
medical, vision, dental, and life and disability insurance