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Robert Half is partnering with a high‑growth last‑mile logistics company in Oceanside seeking a calm, decisive Dispatcher to orchestrate drivers, routes, and customer updates in a fast‑moving environment. You’ll be the real‑time command center—balancing ETAs, exceptions, and service levels while keeping customers informed and drivers supported.
Job Responsibility:
Schedule, dispatch, and monitor 20–50+ drivers across North County routes
adjust in real time for traffic, weather, or priority changes
Track loads/stop counts, update ETAs, and communicate proactively with customers and internal teams
Manage same‑day/next‑day orders, special handling notes, and proof‑of‑delivery (POD) follow‑ups
Triage service issues (missed windows, damages, access restrictions) and coordinate quick resolutions
Maintain accurate dispatch logs, route notes, and SLA metrics
prepare end‑of‑shift handoffs
Collaborate with Warehouse, Customer Success, and Billing to close loops on exceptions and credits
Contribute to route optimization and playbooks (common issues, scripts, and escalation flows)
Requirements:
1–3+ years in dispatch, routing, or high‑volume customer operations
Excellent communicator with steady decision‑making under pressure
North County geography instincts and strong customer‑service presence
Bilingual English/Spanish is a plus
Nice to have:
Bilingual English/Spanish
What we offer:
medical, vision, dental, and life and disability insurance