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We are looking for a dedicated Dispatcher to join our team in Spanish Springs, Nevada. This Contract to permanent position offers an excellent opportunity to showcase your organizational and communication skills in a dynamic service-oriented environment. The ideal candidate will play a crucial role in coordinating operations and ensuring seamless communication between various departments.
Job Responsibility:
Manage and dispatch service calls efficiently, ensuring timely responses to customer needs
Provide exceptional customer service by addressing inquiries and resolving issues promptly
Utilize computer-aided dispatch systems to coordinate logistics and track service delivery
Answer inbound calls using a multi-line phone system, ensuring attentive and courteous communication
Organize and maintain filing systems to ensure accurate record-keeping
Collaborate with team members to optimize workflow and service efficiency
Monitor and prioritize tasks to maintain smooth operational processes
Assist with administrative duties, including scheduling and data entry
Handle high volumes of calls and requests while maintaining attention to detail and accuracy
Requirements:
Proven experience in dispatching or a similar role within a service industry
Strong customer service skills, with the ability to handle inquiries and resolve complaints effectively
Proficiency in computer-aided dispatch systems and other relevant software
Excellent organizational and multitasking abilities, especially in fast-paced environments
Ability to operate a multi-line phone system and manage high call volumes
Familiarity with filing systems and administrative procedures
Clear and detail-oriented communication skills, both written and verbal
Must be able to work a flexible schedule, including full days on Tuesdays and Thursdays
What we offer:
medical, vision, dental, and life and disability insurance