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Dispatcher

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Robert Half

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Location:
United States , Canton

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Dispatcher to support daily service operations in Canton, Massachusetts. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced environment, communicates clearly with customers and field staff, and can keep scheduling activities organized throughout the day. The person in this role will help ensure service requests are handled efficiently while maintaining a high standard of customer care. Strong coordination skills and the ability to manage multiple priorities will be important for success.

Job Responsibility:

  • Respond to incoming service requests with professionalism and provide a positive customer experience during each interaction
  • Assign and route approximately 10 to 15 technicians based on service needs, timing, and availability
  • Arrange appointments by coordinating with customers, field technicians, and existing job schedules to keep work flowing smoothly
  • Monitor the dispatch board throughout the day and adjust assignments as priorities, timing, and open calls change
  • Review unresolved or active service calls regularly to ensure timely follow-up and efficient technician deployment
  • Communicate updates between customers and service personnel to support accurate scheduling and service completion

Requirements:

  • Previous experience in dispatching, logistics coordination, or a similar scheduling-focused role
  • Strong customer service skills with the ability to handle high volumes of calls or service requests effectively
  • Excellent organizational skills and attention to detail in a fast-moving work environment
  • Ability to manage multiple tasks at once while maintaining accuracy and responsiveness
  • Comfort using dispatching systems, computer-based scheduling tools, or related software
  • Clear verbal and written communication skills when working with customers and internal teams
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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