Dispatcher

• Coordinate daily technician schedules and assign service calls in a way that improves response times, supports customer commitments, and makes the best use of available resources
• Monitor incoming requests and adjust routing throughout the day to balance workload, reduce unnecessary travel, and maintain service efficiency
• Work closely with field technicians to confirm job status, address scheduling changes, and keep service activity moving according to plan
• Communicate with customers regarding appointment timing, service updates, and expectations to promote a positive service experience
• Use dispatch and logistics systems to track calls, document updates, and maintain accurate service records
• Identify opportunities to group calls strategically so the team can complete more work effectively while controlling operational costs
• Partner with internal teams to help resolve scheduling conflicts, urgent service issues, and other day-to-day coordination needs

• High school diploma or equivalent required
• At least 3 years of experience in dispatching, customer service, restaurant operations, or a related coordination-focused role
• Working knowledge of Microsoft Office and comfort navigating Windows-based computer systems
• Ability to learn new platforms and adapt quickly to proprietary dispatch or service software
• Strong verbal and written communication skills with the ability to interact professionally across teams and with customers
• Experience handling multiple priorities in a fast-moving environment while maintaining accuracy and organization

Background in call center support, logistics coordination, or computer-aided dispatch

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan