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Dispatcher

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Toshiba EMEA

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Location:
United Kingdom , West Bromwich

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Dispatcher is responsible for coordinating the daily schedules of field-based print technicians, ensuring efficient service delivery and exceptional customer satisfaction. Acting as the key liaison between clients, service engineers, and internal support teams, this role ensures timely maintenance, installation, and repair of Toshiba print and document solutions.

Job Responsibility:

  • Coordinate and dispatch Toshiba-certified print technicians for service calls, installations and scheduled maintenance
  • Monitor technician availability and job status in real time using internal dispatch software (CRM, ERP, or FSM systems)
  • Prioritise service requests based on urgency, SLA agreements, location, and technician skillsets
  • Communicate effectively with customers to confirm appointments, provide updates, and manage expectations
  • Track service performance metrics (e.g., response time, first-time fix rate) and escalate issues where required
  • Collaborate with inventory/logistics teams to ensure engineers have necessary parts
  • Maintain accurate service records and ensure all job notes comply with Toshiba standards
  • Support the wider service delivery team with reporting and administration when needed

Requirements:

  • Proven experience in scheduling, dispatching, or coordination (ideally within field services or print/MFD industry)
  • Strong organisational and time management skills
  • Excellent verbal and written communication skills
  • Proficiency in dispatch or service management software (e.g. Salesforce, SAP FSM, ServiceNow)
  • Customer-focused mindset with a commitment to service excellence
  • Ability to work under pressure and manage multiple priorities
  • GCSEs or equivalent (required)
  • NVQ in Business Administration, IT, or Customer Service (preferred)
  • Demonstrable experience in a similar role with commercial exposure
  • Confident communicator with strong relationship skills
  • Strong problem solving and analytical skills
  • Proven experience and understanding of customer needs and meeting expectations
  • Enthusiastic and flexible approach
  • Team player – to be able to work collaboratively and use own initiative
  • Excellent planning, time management and organisational skills – able to prioritise workload and work effectively under pressure
  • Excellent customer service ethic for internal and external customers
  • Takes responsibility “ownership” to achieve solutions
  • High level of personal resilience and flexibility
  • Able to build constructive relationships with stakeholders at all levels
  • Communicates clearly and respectfully both in writing and verbally
  • Excellent proficiency with Microsoft office products

Nice to have:

  • Familiarity with Toshiba print technologies, MFDs, or similar OEMs
  • Basic understanding of print infrastructure and service workflows
  • Experience working with SLAs and KPIs in a technical service environment
What we offer:
  • Competitive salary and excellent benefits package
  • Chance to progress your career within a truly global company

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
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