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We are looking for a dependable Dispatcher to join a utilities and infrastructure team in Midland, Texas in a contract role with the potential to become permanent. This position supports daily field operations by coordinating service activity, handling customer communication, and maintaining accurate records. The ideal candidate is comfortable working in a fast-paced environment, uses technology confidently, and brings a practical, solution-oriented approach to changing priorities.
Job Responsibility
Respond to incoming customer calls promptly and gather the information needed to address service requests
Coordinate technician schedules and assign field personnel to jobs based on urgency, availability, and location
Prepare and update service tickets to ensure work orders are documented accurately from start to finish
Generate invoices and enter billing details with a strong focus on accuracy and completeness
Perform routine data entry across operational systems while keeping customer and job records current
Track equipment and supply inventory and report discrepancies or replenishment needs as they arise
Communicate with internal teams to provide status updates and support efficient service delivery
Requirements
At least 1 year of experience in dispatching, customer service, data entry, or a closely related administrative role
Strong ability to manage inbound calls professionally in a high-volume environment
Experience entering detailed information accurately, including numeric data, tickets, and invoices
Comfortable using computer systems and learning new technology quickly
Ability to stay organized, shift between tasks, and adapt well to changing business needs
Solid problem-solving skills with the ability to think through issues and identify practical solutions
Strong communication skills and a customer-focused approach to daily work