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Robert Half Logo Robert Half · Customer Service

Dispatcher

United States, Creedmoor Employment contract · Job Posted May 30, 2026
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Job Description

We are looking for a Dispatcher to support daily service coordination activities in Creedmoor, Texas. This long-term contract-to-permanent position will serve as a central point of contact for customers, technicians, and internal teams, helping ensure timely scheduling, accurate communication, and a high standard of service. The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-paced environment while maintaining strong customer relationships.

Job Responsibility

  • Coordinate incoming service requests and assign technicians based on urgency, availability, and job location
  • Maintain clear communication between customers, field technicians, and internal staff to provide updates, answer questions, and resolve service-related issues
  • Build and adjust daily technician schedules to support maintenance calls, repair visits, and emergency response needs
  • Document customer requests, work activity, purchase orders, and service details accurately within company records
  • Track open orders and service progress, following up on delays or issues to keep work moving efficiently
  • Review completed work information, verify time and materials, and prepare documentation for billing and payroll processing
  • Monitor technician routes, workload, and utilization to improve scheduling efficiency and response times
  • Help ensure technicians have the required tools, materials, and inventory available before dispatching them to service calls
  • Share route and travel updates, including known traffic or weather-related disruptions, to support safe and efficient field operations
  • Provide administrative support such as assisting with parts returns, labeling incoming equipment, and helping onboard or train dispatch team members

Requirements

  • High school diploma or equivalent required
  • At least 3 years of customer service experience in a service, dispatch, or call center environment
  • Prior experience in dispatching, logistics coordination, or service scheduling preferred
  • Strong communication skills with the ability to interact professionally with customers, technicians, and coworkers
  • Excellent organizational skills and close attention to detail when handling schedules, records, and service documentation
  • Ability to gather, manage, and review large volumes of information accurately
  • Comfortable working in a fast-paced setting and adapting to changing priorities throughout the day
  • Proficiency with Microsoft Office applications and dispatch-related systems, including Dynamics 365

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
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