Dispatcher

• Coordinate incoming service requests and assign technicians based on urgency, availability, and job location
• Maintain clear communication between customers, field technicians, and internal staff to provide updates, answer questions, and resolve service-related issues
• Build and adjust daily technician schedules to support maintenance calls, repair visits, and emergency response needs
• Document customer requests, work activity, purchase orders, and service details accurately within company records
• Track open orders and service progress, following up on delays or issues to keep work moving efficiently
• Review completed work information, verify time and materials, and prepare documentation for billing and payroll processing
• Monitor technician routes, workload, and utilization to improve scheduling efficiency and response times
• Help ensure technicians have the required tools, materials, and inventory available before dispatching them to service calls
• Share route and travel updates, including known traffic or weather-related disruptions, to support safe and efficient field operations
• Provide administrative support such as assisting with parts returns, labeling incoming equipment, and helping onboard or train dispatch team members

• High school diploma or equivalent required
• At least 3 years of customer service experience in a service, dispatch, or call center environment
• Prior experience in dispatching, logistics coordination, or service scheduling preferred
• Strong communication skills with the ability to interact professionally with customers, technicians, and coworkers
• Excellent organizational skills and close attention to detail when handling schedules, records, and service documentation
• Ability to gather, manage, and review large volumes of information accurately
• Comfortable working in a fast-paced setting and adapting to changing priorities throughout the day
• Proficiency with Microsoft Office applications and dispatch-related systems, including Dynamics 365

Prior experience in dispatching, logistics coordination, or service scheduling preferred

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan