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Robert Half Logo Robert Half · Logistics

Dispatcher

United States, Yuba City · Job Posted February 13, 2026
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Job Description

The Dispatcher plays a critical role in coordinating efficient and safe transportation operations. This position serves as the central communication hub between drivers, customers, and internal teams, ensuring on-time deliveries/pickups, quick resolution of issues, and optimal routing. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and maintains calm, professional communication under pressure.

Job Responsibility

  • Receive, prioritize, and assign service requests, delivery orders, or transportation jobs to drivers in real-time
  • Monitor driver locations, vehicle status, and route progress using GPS and fleet-management software
  • Communicate clearly and frequently with drivers via phone, radio, and messaging apps regarding route changes, traffic conditions, delays, or customer requirements
  • Proactively resolve issues such as vehicle breakdowns, traffic delays, customer complaints, or schedule conflicts
  • Optimize routes and loads to improve efficiency, reduce costs, and meet delivery windows
  • Maintain accurate records of driver logs, delivery statuses, proof of delivery, and incident reports
  • Coordinate with customers to confirm appointments, provide ETA updates, and handle special instructions
  • Ensure compliance with DOT regulations, hours-of-service rules, safety protocols, and company policies
  • Assist with emergency response and after-hours/on-call coverage as needed
  • Prepare daily, weekly, and monthly reports on performance metrics (on-time percentage, miles driven, etc.)

Requirements

  • High school diploma or equivalent required
  • associate’s or bachelor’s degree preferred
  • Minimum 2–3 years of experience in dispatching, logistics coordination, customer service, or transportation operations (experience in trucking, courier, rideshare, or emergency services is a plus)
  • Strong geographic knowledge of the operating area and familiarity with mapping/routing software (e.g., Samsara, Motive, Route4Me, Google Maps)
  • Proficient with transportation management systems (TMS), GPS tracking platforms, and Microsoft Office/Google Worksuite
  • Excellent verbal and written communication skills
  • ability to remain calm and professional in high-stress situations
  • Superior multitasking and problem-solving abilities
  • Flexible schedule with ability to work evenings, weekends, holidays, and on-call shifts as required
  • Clean background check and drug screen required

Nice to have

Bilingual skills (English/Spanish or other relevant languages) a strong plus

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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