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Robert Half is hiring on a contract-to-hire basis for mulitple Dispatchers to join a high-volume alarm monitoring team in Statesville, North Carolina. This Contract to permanent position is ideal for someone who can stay composed in urgent situations, communicate clearly, and manage multiple tasks with accuracy. In this role, you will help coordinate responses to alarm activity from commercial locations while ensuring customers and emergency personnel receive timely, attentive support. 2nd Shift- onsite 3p-11p.
Job Responsibility
Review incoming alarm, trouble, and supervisory notifications and determine the appropriate next steps based on established response procedures
Handle signals tied to burglary, fire, medical, and other emergency events from commercial properties in a timely and organized manner
Place outbound calls to verify incidents, alert emergency services when needed, and contact designated account representatives
Maintain clear, attentive communication with customers and responders during high-pressure situations
Record event details, actions taken, and response outcomes accurately within the monitoring platform
Enter, update, and verify account and incident information with strong attention to detail across computer-based systems
Prioritize multiple active events at once while meeting response expectations in a fast-paced operations setting
Requirements
Previous experience in dispatching, alarm monitoring, call center operations, customer support, or emergency response is preferred
Strong verbal communication skills with the ability to speak clearly and professionally during stressful situations
Comfort using computer-based systems and switching between multiple applications throughout the workday
High level of accuracy in data entry, documentation, and event tracking
Ability to work flexible hours, including evenings, overnight shifts, weekends, and holidays when required
Dependable attendance, sound judgment, and the ability to make timely decisions in a fast-paced setting
High school diploma or equivalent is preferred
Ability to complete pre-employment screening requirements, which may include drug testing, background checks, and fingerprinting
What we offer
medical, vision, dental, and life and disability insurance