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We are looking for an experienced Dispatcher to join our team in a Contract to permanent role. This position is ideal for someone who can balance customer communication, driver coordination, and delivery planning in a fast-paced environment. The right candidate will be confident making dispatch decisions, managing changing priorities, and supporting efficient day-to-day transportation operations.
Job Responsibility
Manage incoming calls from drivers and customers effectively, providing timely updates and clear resolution to service-related questions
Review daily scheduled deliveries and evaluate dispatch activity to keep routes, timing, and load assignments aligned with operational needs
Determine the most suitable equipment and assign the appropriate driver for each delivery based on load requirements, availability, and service expectations
Send pickup and delivery details to drivers and coordinate load dispatching through company transportation software
Partner closely with customer service teams to improve delivery performance and increase overall driver utilization
Monitor active deliveries and respond quickly to schedule changes, service issues, or driver communication needs throughout the day
Maintain strict confidentiality when handling sensitive company and customer information, including rates, pricing details, pay data, purchase orders, and credit-related records
Represent the organization in an experienced and detail-oriented manner in all internal and external interactions
Requirements
7+ years of experience in dispatching, logistics coordination, or transportation operations
Strong background in customer service, including high-volume phone communication with drivers and clients
Experience using dispatching platforms, computer-aided dispatch systems, or logistics software in a fast-paced setting
Ability to make sound decisions independently when assigning drivers, equipment, and delivery schedules
Solid understanding of coordinating logistics while balancing service quality, efficiency, and operational priorities
Strong organizational skills with the ability to manage multiple deliveries and shifting demands at once
Detail-oriented communication skills and the ability to work effectively with drivers, customers, and cross-functional teams